Sony - camera cashback

gik

Here is a link to the page. Scroll down to where it asks you to upload the proof of purchase. What did you upload?


https://campaign.odw.sony-europe.com/dynamic/campaign/redemption/dime_en_GB.jsp?page=personal-details

mije1983

I'm not sure why you think your bank details would count as proof of purchase? How would Sony know (or even care) how you paid John Lewis for the camera? All they want to know is that you DID buy the camera, hence the need for a receipt upload.

wealdroam

hubb wrote: »

Well if I wait till the ten days have passed for an answer I will have no chance as the window will be closed.

If you are really concerned about that, and I can understand why you might be, why don't you contact them?

Their T&Cs say:

18. Should you have any queries in relation to your claim, please phone us on 0207 365 2810(UK) and 01 413 1771 (Republic of Ireland) or contact us via online website at https://www.sony.co.uk/support/en/contacts/email or https://www.sony.ie/support/en/contacts/email(IE)

Exile_geordie

wealdroam wrote: »

If you are really concerned about that, and I can understand why you might be, why don't you contact them?

Their T&Cs say:

Why when they can just harp on about it on here and not be proactive in their claim?

photome

Exile_geordie wrote: »

Did you add the receipt as gik has pointed out?




Slightly O/T how come you seem to have so many consumer rights issues?

Does make you wonder
OP just incase you still havent read it

Regardless of the type of Product that you are claiming for please
complete your claim online at
the following
URL
www.sony.co.uk/imagi
ngcashback
or
www.sony.ie/imagingcashback
for
Republic of Ireland.
You will need to include electronically the
UK serial number
of the product
,
together with
a copy of
your original printed sales
receipt to
claim your Cashback

Probably still worth ringing them though

hubb

When I submitted the form I was not asked for, nor did I see any request of uploading a receipt. I have since sent them one via email (proof of purchase withing the time limit) They also state that all claims should be in no later than 25th Feb. I will give them a ring.

Poppie68

hubb wrote: »

When I submitted the form I was not asked for, nor did I see any request of uploading a receipt. I have since sent them one via email (proof of purchase withing the time limit) They also state that all claims should be in no later than 25th Feb. I will give them a ring.

Why do some people struggle to admit they're wrong?

It clearly says you must provide proof of purchase in the form of the original receipt...

wealdroam

Poppie68 wrote: »

It also states claims should be in by midnight on the 25th Jan not 25th Feb....

No, you are mistaken.

Their T&Cs, term 4, say:

All claim forms submitted in respect of the Cashback Promotion should be received by midnight on 25th February 2015. No claims will be accepted after this date.

Poppie68

wealdroam wrote: »

No, you are mistaken.

Their T&Cs, term 4, say:

Thanks for pointing that out ....I was mistaken...I scan read and picked up on the wrong date.:)

hubb

I just rang them and the guy on the other end said they have received the proof of purchase and it should be validated in the next day or so.

Thanks for the help.