Sky - GIVE ME STRENGTH!!

jo1972

Apologies if this is long but I need to rant.

I'm at a loss with what to say to Sky at the moment, last year we were with NTL and decided to go back to Sky as they kept ringing us giving us better and better offers to go back. We agreed to a free Sky+ box, free installation, 6 months half price rental and free +box subscription provided we sign up to 2 premium channels, couldn't get better huh?!

Engineer comes round and sets us up but we hadn't been sent the card so he couldn't finish the installation. Card arrived a few days later and we finished the installation with the instructions we were given.

Channels were fine but the recording facility didn't work, we rung numerous times over the course of a couple of months, sometimes on the phone for up to an hour, being asked to switch it off, switch it back on again yada yada..

Still didn't work, they said there was a problem their end, then no there was a problem our end, then there ws no problem at all. All this time they kept billing us. I told them in no uncertain terms that unless I got the full system working i.e the recording facility, I would not be paying any bill.

Eventually I sent them a letter telling them to turn it off and take it back as I was still subscribed to NTL who were causing us no problems. They offered us an Engineer to come fix it, great I said! You've gotta pay for it though they said :mad: . I don't think so considering it's not worked since installation.

Any way they finally cut the system off, credited all outstanding bills and that was the last we've heard until now, 9 months later. I had a letter last week welcoming us back to Sky and how wonderful it was that we've decided to come back and the next day received a bill for £75 for my June-July service?? Today I had a threatening letter saying they are going to cut my services off if I don't pay. Their + box was boxed back up 9 months ago and is in the cupboard, I told them to come get it but they didn't (I was thinking of ebay )

I can't get through on the phone and have no idea what to put in the letter as their elbows don't seem to know what their bottom ends are doing!

Anyone had a problem like this?

alwaysonthego_2

maybe quote the 'Sales of Goods Act 1979' there is something in their about not been satisfied with the service you have recieved, but you do need to look it up first

jo1972

Problem is, we're now with Virgin Media that are just as bad :rotfl:

Better the devil you know??

I think I might buy a freeview box!!

viktory

LOL, we had a Freeview box - it was a disaster from the minute we bought it. We upgraded our loft aerial and spent God knows how much money on trying to get a decent signal but the picture constantly pixellated (even when the neighbours put their hairdrier on!) and cut out. We are now with Sky and couldn't be happier. Horses for courses, I think.

jonno_2

I recently had no end of problems with SKY.
I, ve lost count of the times I have had to call them and be put on hold by rude call attendants, who then give different information / instructions.
One even told me to cancel my direct debit (I then received a unpleasant letter from sky warning me against this)
In all fairness, there was one very good lady who really tried to help me and managed to get some of my probs sorted.
In the end though, I used the following email address James.Murdoch@bskyb.com
And a very helpful guy got back to me and managed to get everything sorted.
I must admit that for a while, I felt like I was banging my head against a brick wall, and getting nowhere.
I hope you get your prob sorted.
Cheers.