Vodafone - Returns Nightmare

leespot

They have been a nightmare for me with regards to the S5 purchase and return, but I've been a pay monthly customer with them for years without any problems. If they ever call me to offer any trials / discounts I always ask them to follow up their call with an email or letter before I agree.

With regards to the S5 the problem has been with staff and their problem in understanding what I am asking. I believe this is partly due to the loss in translation between what I am asking, and what they think I am asking. This could be down to staff training, or another reason that I'd rather not get in to. The CEO office have intervened and dealt with my individual case, but I know there are still lots of people stuck with a phone they don't want.

Vodafone

Hi geerex,

If you'd like me to take a closer look at things for you, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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