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MSE Eligibility Checker

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I have tried to use the MSE Eligibility Checker but I get the message:
Unfortunately, we have not been able to find your details at the Credit Bureau. Please check and try again.
I have checked the details and as far as I can see there is no problem.
As far as I know I have no problems with debt and I have bank accounts CC accounts etc. I also have a free Noodle account
Any advice on what to do now?
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