Not Recognizing Discs In D Drive

gryphon

When I load a disc into my DVD drive the laptop is not seeing it.
My computer is seeing the D drive but not any discs in it.
The kids might have switched something off.
Any ideas.

Little_John

try other types of disk, CD, CDr, DVDr see what it will read and what it wont.

My drive stoped reading DVD's but would read cd's I ended up replaceing the drive in the end it was easier.

gryphon

I,ve tried DVD, CD nothing

If I right click D go into properties-hardware click on the device it gives me a message
Device status: Windows cannot load the device driver for this hardware. The driver my be corrupted or missing. (code 39)

albertross_2

if this has just started recently, try a system restore, help, system restore.

gryphon

Tryed system restore back to a date i new the drive was working, nothing

When I go into device manager there is yellow circle with an exclamation mark in it covering the device.

leomburke

go back to the properties-hardware screen and click 'update driver' and then follow the prompts it should re-install the driver for the drive.

gryphon

I’ve tried uninstalling and reinstalling I’ve tried updating the driver, still nothing.
I’m getting this error message:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

leomburke

OK - i have found a solution on another site which I shall copy here. I have not tested this so take no responsibility etc...etc. Editing the registry is not advised by Microsoft but could fix your problem

1. Start Regedit - Click Start, Run and type regedit, click OK
2. Once you have regedit open navigate (on the left) to the following folder:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class\!!4D36E965-E325 -11CE-BFC1-08002BE10318}
3 . On the right hand side delete:
"Upperfilters"
"Lowerfilters"

4. Reboot the PC and windows should p[ick up your DVD drive as a new drive.

As I said I have not tested this so it may not work. Good luck

gryphon

This wont damage anything will it

phantomteabagger

leomburke wrote: »

OK - i have found a solution on another site which I shall copy here. I have not tested this so take no responsibility etc...etc. Editing the registry is not advised by Microsoft but could fix your problem

1. Start Regedit - Click Start, Run and type regedit, click OK
2. Once you have regedit open navigate (on the left) to the following folder:
HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class\!!4D36E965-E325 -11CE-BFC1-08002BE10318}
3 . On the right hand side delete:
"Upperfilters"
"Lowerfilters"

4. Reboot the PC and windows should p[ick up your DVD drive as a new drive.

As I said I have not tested this so it may not work. Good luck

I have had a similar problem to this before and this method worked for me.

gryphon

We’re heading in the right direction guys. Now seeing and playing DVD’s but not seeing or playing music CD’s.