Npower are useless

stephenliverpool1

Hi all,

I am moving my gas/electric from Npower to another supplier and started the process a few weeks ago.

Npower have issued a final bill for my gas and electric, which was incorrect. The meter readings, which they supplied in the bill, were not right and did not agree with what I said to Npower and my new supplier.

They then sent me a revised bill with an incorrect gas reading. They have also sent me a letter to advise me that I will get a refund of over £40, which is totally incorrect as their website is advising me that I am over £100 in credit and this money will be returned to me. I have contacted Npower again to get this sorted and I am now awaiting for their response; especially as the gas meter reading is a lot higher in their final bill.

The only good thing is that I have asked for compensation due to their incompetence.

Lurker21

The title could equally well read: "All Energy Suppliers are Useless". Similar problems can occur with any company.

There is a chance (25%? - who knows) that a switch between suppliers will be problematic, hasslesome and stressful.

If someone offered you £50 to volunteer to potentially undergo that amount of angst would you take the money? There has to be some level of (often temporary) saving below which you say it just isn't worth the potential grief.

stephenliverpool1

Lurker21 wrote: »

The title could equally well read: "All Energy Suppliers are Useless". Similar problems can occur with any company.

There is a chance (25%? - who knows) that a switch between suppliers will be problematic, hasslesome and stressful.

If someone offered you £50 to volunteer to potentially undergo that amount of angst would you take the money? There has to be some level of (often temporary) saving below which you say it just isn't worth the potential grief.

Yep..... but the good news is that I have got cashback with the transfer from Npower, got a GOGW from my new supplier as I told what my meter readings were prior to my transfer to them and now I after compensation from Npower.

Long may it continue lol !