Multi MPAN Complex metered site

Jonesy88

We've recently moved into a property that npower consider a "complex metered site". Basically there are 2 MPANs for the property, 1 for the single rate elec meter and 1 which was de-energised back in 2013. The house has gas central heating and functions like a standard house with a normal elec meter and normal gas meter.

However because of the complex metering issue npower have advised I will struggle to change supplier (only SP and BG support multi mpans) and I cant even have a normal monthly DD - they can only offer a standard quarterly DD.

I'm arguing that the de-energised 2nd MPAN means the property is now standard surely? Can the 2nd MPAN be stripped away from the account?

Has anyone any experience of multi mpan billing or a similar situation?

Joyful

If the Mpan is de- energised any supplier should be able to take this over as a single Mpan.

energyworker

I'd also question the idea that they are the only two suppliers who will take you on. Certainly there are a number of suppliers who would process you as a non-standard account application.

Who is it that has given you this information? If it was one of the two companies you listed that than advice seems a little dodgy.

spiro

Two MPANs suggests the property originally had something like E10 metering with afternoon boast. The 2 MPANs will be related and must stay together with the same supplier. As you say one MPAN is de-energised and therefore no meter and you now have gsh I suggest you do the following. Contact nPower, I suggest by email/post, tell them you want the spare MPAN disconnected and once this has happened you want them to set the MTC for the remaining MPAN to be set to a none related one. Once this has been done you will be free to choose any supplier.

Jonesy88

Thanks for the advice everyone - npower are looking into getting the 2nd mpan shut down and getting the account "standard". Fingers crossed.

Spiro what does mtc mean?

spiro

Jonesy88 wrote: »

Thanks for the advice everyone - npower are looking into getting the 2nd mpan shut down and getting the account "standard". Fingers crossed.

Spiro what does mtc mean?

MTC = Meter Timeswitch Code, it's a 3 digit number that describes the metering system you have.