Account Moved by Energy Supplier in Error, what compensation?

cpovey1

Having been with Scottish Power since July 2013 and paying £55 a month (i live in an Electric only powered flat) I noticed in Aug 2014 that they had stopped taking any direct debits. I am not home all that often and my account was in credit by £170 so i thought nothing of it. Then as the months went on i called SP and the call volumes were that high that i requested a call back and never got one.

Still no payments going out i have just called them today to find out that "in error" my account had been moved to a company called Spark (never heard of them!) SP have said that they will move the account back and will take up to a month to do so.

In the meantime i have called Spark who have no record of my account so i then call SP back (wait in another queue to be cut off) and finally speak with somebody who has raised a complaint on my behalf.

Where do i stand here? I received no closing letter and have spent the last 6months not paying any electricity bills to which i presume i will be expected to pay the full amount back.

I've just spent 2 hours on the phone and its going to take a full month to sort out.

Any help here would be fantastic?

Many thanks

Former Spark Representative

Hi cpovey1


I'm really sorry to hear about this.


if you drop me a line with your supply address to the email address in my profile then I'd be happy to look into this for you and see how we can help.


Kind regards


Jenny
Customer Relations Manager

System

OP - taken from the OVO Energy website

Being erroneously switched to another supplier

If for some reason you’ve been switched to another energy supplier without your knowledge, or by mistake, the Erroneous Customer Transfer Charter will help to put things right. This is a voluntary agreement that all energy companies have signed up to. In the first instance, you must contact either your new or original supplier and explain that you’ve been wrongly switched. They should then:

Explain clearly what action they are going to take and keep you updated on their progress

Send you written confirmation of proposed action within five working days

Send you confirmation within 20 days that you are being returned to your original supplier

You will still have to pay for any energy used during the erroneous transfer period, but you will only pay once, to your original supplier.

If you find that a salesperson has forged your signature on a contract, you must tell the supplier immediately. In this instance, you will be entitled to a fixed compensation payment of £250 from the supplier.

- See more at: http://www.ovoenergy.com/blog/2013/12/rights-energy-consumer/#.dpuf