*Sports direct warning* customer service is dead

wealdroam

tomtontom wrote: »

How do you know who are migrants and who are not?

They are the ones wearing Sports Direct gear, innit.

Money-Saving-King

Mrmrmike wrote: »

I asked to speak to Matt and he was very evasive on both helping me and telling me a way I could identify him if I spoke to head office. He was also arrogant and aggressive in his manner.

I take it you must have asked for a surname, you have no right to that. You knew he's a manager & he's called Matt, you had enough information already. I can imagine he was just being assertive with the surname issue which he has every right to be.

Armorica

None of this is actually the store's fault. Some but not all shops offer returns/refunds for gifts/after 28 days. It will depends on their margins and systems. Pile it high, sell it cheap shops tend not to provide customer service over and above what legislation requires...

I assume you would identify him by saying M, the manage at your xxx store? (I'm hoping HQ know who their store managers/supervisors are -_-)

mattyprice4004

Widelats wrote: »

I once bought a pair of trainers, decided in store BEFORE I GOT OUT OF THE DOOR that i had changed my mind and wanted my cash back - not a chance, tough luck, could do a exchange but no refund.

Perfectly legal - they didn't even have to offer you the exchange.

meer53

Why would you spend all that time holding on the phone BEFORE finding out that item was bought online ? I think the issues have been made worse by the OP really. A quick search on the website would have saved a lot of time.

uncheels

Just to be clear, I am not bleating, at no point have I said i know my rights or have legal entitlement so don't believe it is fair by any of the posters to say this. It is clearly unnecessarily antagonistic.
My issue was and is there is always a level of discretion and courtesy in dealing with any requests, and I have not yet encountered a more arrogant and disrespectful retailer than SD. Having a dialogue does not mean you have to say yes.
Incidentally I now have a full refund...there is always somebody who CAN engage in the discussion, just need to find the organ grinder, not the monkey.

daytona0

uncheels wrote: »

Just to be clear, I am not bleating, at no point have I said i know my rights or have legal entitlement so don't believe it is fair by any of the posters to say this. It is clearly unnecessarily antagonistic.
My issue was and is there is always a level of discretion and courtesy in dealing with any requests, and I have not yet encountered a more arrogant and disrespectful retailer than SD. Having a dialogue does not mean you have to say yes.
Incidentally I now have a full refund...there is always somebody who CAN engage in the discussion, just need to find the organ grinder, not the monkey.

You found Mike Ashley?!?! :eek:

(a newcastle united supporter)

Money-Saving-King

uncheels wrote: »

just need to find the organ grinder, not the monkey.

And keep a note somewhere of the password of your original MSE account.

Abbafan1972

I agree with the other poster about the shop being like pacman as it's like a maze. I hate it when you buy trainers and they don't allow you to take them to the till yourself, when you get there they can't find them. Then they try and peddle a large shopping bag or magazine onto you.

Exile_geordie

Abbafan1972 wrote: »

I agree with the other poster about the shop being like pacman as it's like a maze. I hate it when you buy trainers and they don't allow you to take them to the till yourself, when you get there they can't find them. Then they try and peddle a large shopping bag or magazine onto you.

Lots of trainer stores do this nowadays due to theft - I would've thought that obvious in very busy stores?