Boiler cover - contributions towards replacement? (D&G)

gwapenut

Hi
I have a D&G boiler cover policy coming up for renewal. My boiler is getting a little long in the tooth, and am wondering if anyone has experience of what happens when they decide a boiler is not economical to repair.

I know there are a lot of pitfalls with insurers such as only offering £200, or forcing you to use their installer.

The D&G terms and conditions are a little vague but the implication I get is that I have a £1500 pot of money for repairs in my policy year, and if it needs replacing, they will offer me £1500 less any costs I have already incurred.

Is that right?

They make no mention of me needing to use their own installer ... again, does anyone have any experience of that either?

I'm reluctant to call and ask as they're a bunch of salesmen more than anything else and I wouldn't trust verbal information unconditionally ... that said, when I've needed it, I've had good prompt service from them using proper Baxi repair people, so I'm happy with the policy.