Avoid this company: Mark Group Loft Insulation!

richardc1983

Heres my experience:

http://www.reviewcentre.com/Tradesmen/Mark-Group-www-markgroup-co-uk-review_3152639

“Cracks in ceiling after installing loft insulation!”

Mark group fitted loft insulation leaving me with a large crack across my ceiling and smaller cracks in the bathroom from where they rushed and must have slipped! I didnt notice this at first as I was working away but when I came back I noticed small fragments of paint on the ceiling so reported it about 3 weeks later. They are avoiding my calls even though I have made a complaint with head office and they decided it wasn't there responsibility as apparently the loft insulation wasn't fitted to the edge of the roof space!!! That's like 3/4 foot not insulated!! ALL LIES I had a roofer out who replaced some tiles and he said that where the crack is there is their insulation in this area!! I have chased and logged complaints numerous times, no one ever calls me back I am fuming with them! The assessor who initially came out was lovely and that's why I chose them I didn't check reviews here. While I was waiting for the insulation I referred 6 friends and family to them as well! What a fiasco! I'm going to take this as far as I can legal wise as they are not getting away with it! No one else has been up in the loft so not sure how they can say its not them!

breaking_free

Did you see this post? https://forums.moneysavingexpert.com/discussion/5156888

It was two posts before yours before I bumped you up.

Collabora

also this from 2010 http://www.bbc.co.uk/blogs/legacy/x-ray/2010/03/xray-investigates-cavity-wall.shtml

SpammyTheSpammer

https://forums.moneysavingexpert.com/discussion/3951943

Froglet

I suppose it is like any company,they are only as good as the people they employ.We had them for our loft insulation about 4 years ago and they did a really good job.

There will always be the exception where problems occur,it is how they are dealt with that matters.Sorry to hear you are struggling with that.

cajef

Froglet wrote: »

We had them for our loft insulation about 4 years ago and they did a really good job.

Same here, they did loft and cavity wall insulation for us six years ago and no problems with installation or since, several others of our neighbours have also used them without problems.