Please please steer clear of myparceldelivery.com

YvonneDonevan

I can honestly say this has been without doubt the worst experience I have ever had when dealing with a supplier of goods or service. I paid in excess of £200 to have chairs returned to a supplier to get a full refund; I actually also paid for insurance believe it or not. The chairs were delivered in an unbelievably bad state. The boxes were torn, battered and in such a state that the delivery man had to take pictures and urged the supplier to advise me to make a claim (get this.....even if I didn't have insurance). The supplier refused to give me the £608 money back I'd actually spent on the chairs because they're not in a re-sellable condition. I contacted myparceldelivery.com expecting, because I'd paid for insurance' to have no issue and the money would be reimbused. No chance. I'm now £804 down. The supplier is refusing to give me my money back and myparceldelivery.com have said "if you'd have read the small print, we do not gaurantee delivery of parcels in a decent condition". Unbelievable. I only hope others wishing to use a courier read reviews before paying myparceldelivery.com any money at all.

JJ_Egan

No point .

Next stop should be Trading Standards .

Bowling_4_Gold

Were the chairs flat-packed? If not, the website does make it clear that furniture is accepted and delivered on a no-compensation basis for damage:

Restricted items are those marked below. You CAN send these items through any courier who you book with My Parcel Delivery however this will be on a no compensation basis. If they are lost or damaged in transit you will be unable to make a claim for compensation.

(http://www.myparceldelivery.com/hub/info/prohibited-items/)

geerex

Bowling_4_Gold wrote: »

Were the chairs flat-packed? If not, the website does make it clear that furniture is accepted and delivered on a no-compensation basis for damage: (http://www.myparceldelivery.com/hub/info/prohibited-items/)

I, for one, refuse to believe that someone didn't read the small print before using a service. That's simply unheard of.

Bowling_4_Gold

geerex wrote: »

I, for one, refuse to believe that someone didn't read the small print before using a service. That's simply unheard of.

Hardly 'small print'. If I ever spent £200 on a notoriously unreliable service, you can be damned sure I'm checking compensation exclusions.

ThumbRemote

Bowling_4_Gold wrote: »

Were the chairs flat-packed? If not, the website does make it clear that furniture is accepted and delivered on a no-compensation basis for damage: (http://www.myparceldelivery.com/hub/info/prohibited-items/)

myparceldelivery have a fairly small maximum parcel size, so it's extremely unlikely you could send a chair that wasn't flat packed. Also their email doesn't refer to it being on the prohibited list.

theonlywayisup

Rather than bump every parcel delivery rant, why not just start your own thread. Copying and pasting the same thing throughout the forum does nothing to strengthen your argument.