Ebay Etiquette - wrong item sent - how to proceed

butterfly72

I'm new to ebay so unsure of how to proceed. I purchased an item, only £15, but the seller has sent the wrong brand - hence the item is not as described.


I purchased as a guest and paid through paypal. Do I contact them via ebay to say they're sent the wrong brand and try and resolve it this way, or do I put in a claim at the paypal resolution centre.


Many thanks.

campdave

Drop the seller a message first and see what they say.

soolin

As above, always contact the seller first. As you used a guest account your other options may be limited anyway.

butterfly72

Thank you. I thought this would be the case.


So is it best to purchase things through ebay rather than as a guest in terms of resolving issues?


Obviously I have an ebay account, I just thought the going through paypal was a payment method rather than a shifting of responsibility!!


I can't quite remember the payment screen, but to buy through ebay do I have to have funds in my ebay account, or can I still buy using my credit card?


Thank you!

campdave

If you paid using a credit card rather your paypal account, you cannot open a case in ebay, but need to raise a case in paypal.

9 times out of 10, it can be sorted with a message through ebay rather than needing to open any formal case.

theonlywayisup

Message the buyer through ebay and send a photo of the item you received.

butterfly72

Well that was easy! I emailed the seller and explained that I'd been sent the wrong brand. They apologised and said as they'd have to refund postage I can keep the item as a gift! And they've issued a full refund for the item (Well, the paypal email says I've been refunded but there's nothing on my account to this affect as yet - does this sometimes take a while to show. I'm guessing it goes straight back onto my credit card?)


Thanks for all your advice. Worked out well for me! (although I really did want the other brand this will do for now!)

theonlywayisup

butterfly72 wrote: »

Well that was easy! I emailed the seller and explained that I'd been sent the wrong brand. They apologised and said as they'd have to refund postage I can keep the item as a gift! And they've issued a full refund for the item (Well, the paypal email says I've been refunded but there's nothing on my account to this affect as yet - does this sometimes take a while to show. I'm guessing it goes straight back onto my credit card?)


Thanks for all your advice. Worked out well for me! (although I really did want the other brand this will do for now!)

Paypal can take up to 30 days to refund a guest payment credit card. Hopefully it will be quicker than that.