Have I been fed a line by ebay live chat?

SimonSays

Peter
Please be advised that our system tried to process the refund. However, the refund s did not push through.


Does this mean they can't refund me or has something happened?

theonlywayisup

A little more info would help.

SimonSays

theonlywayisup wrote: »

A little more info would help.

Bought item, never received, Opened a ebay case, Seller started saying how trustworthy they are and they sent it royal mail signed for. No tracking number. Escalated to ebay it says "Awaiting for customer support" but live chat says I won and the refund didn't get pushed threw and I'm to wait 3-5 days.

theonlywayisup

What does your Paypal account say?

When did you win the case?

SimonSays

theonlywayisup wrote: »

What does your Paypal account say?

When did you win the case?

No refund is showing in paypal. Against the original transaction it just says sent.

I won the case apparently on friday evening according to live chat.

theonlywayisup

Have you had an ebay message from Ebay saying you have won. If so what does it say.

To be refunded, the seller needs to have funds, if they don't then it can bounce and you might need to chase it up.

So it really depends on what correspondence you have had with them.

Perhaps, you could elaborate a bit?

SimonSays

Seller says they are sick and fluy and will refund then went silent. Ebay have sent me no emails. Everything has been relayed from livechat.

theonlywayisup

Has the case been escalated? I think you said it was, but, if you have had nothing from eBay that sounds odd.

What eBay message did you have last, from eBay, regarding this?

SimonSays

Yeah its been escalated.

Last reply was the last message from the seller. I didn't have anything else from ebay.

On the resolution centre it says "You contacted Customer Support. Awaiting response."

then when you click in to it. the page says "The case is pending
Hang on, we're still reviewing your case
We'll be in touch with you soon"

But apparently according to livechat I've won but its stuck?

theonlywayisup

SimonSays wrote: »

Yeah its been escalated.

Last reply was the last message from the seller. I didn't have anything else from ebay.

On the resolution centre it says "You contacted Customer Support. Awaiting response."

then when you click in to it. the page says "The case is pending
Hang on, we're still reviewing your case
We'll be in touch with you soon"

But apparently according to livechat I've won but its stuck?

Forget livechat!

The case says, they will be in touch soon. They will.

Wait for an eBay message, not an email, not livechat.

Then come back if you need help.

SimonSays

Are ebay slow? as its been well over the 48hours now