RTA claim

omega3dave

I was involved in RTA almost 2 years ago, suffered concussion , some bruising,

3rd party admitted liability, witnesses, clear cut case,

with my insurance policy at time turns out that Minster Law would be handling my case,


I have had a general feeling of incompetence with ML handling this case,

why has it taken nearly 2 years to settle,

I had email year ago informing me of change of staff, someone new has taken over my case file . Ok, fine, acceptable stuff. Then another email 6 months later, same again. Late October I had the new ML employee phone me and apologise for the change in staff, delay, but assured me all would be settled before end of 2014,

Now I have received another email (Jan 2015) , once again, change in staff, and case is under review for another 6 weeks.

my gut feel is that ML are just not processing the case in a competent manner, and why have we still not settled,

I have emailed them in past, but all I got in return was generic letter saying if they need any more info they will contact me,

I feel like escalating this now, writing to Ombudsman, or Law Society,

I have found this web article in Law Gazette

http://www.lawgazette.co.uk/practice/minster-law-axes-17-in-management-shake-up/5043150.fullarticle

http://www.spencerssolicitors.com/accident-guides/how-long-will-a-personal-injury-claim-take-to-settle.html



according to above guide lines, based on my offer from 3rd party, case should have taken no more than 9 months

this does not add confidence to my current position

all advice welcome, what would you do ?

I have read quite a few bad reports on ML on web

OnanTheBarbarian

Minster Law are a massive law firm who are a "factory firm", the staff have colossal sized caseloads and can't give the attention to a claim that it needs. They have a large turnover of staff because of the crap working conditions.

Make a formal complaint and if they don't sort it, find another firm to take over the claim.

fld14

If you think 2 years is bad what about 3. The third party has accepted liability. I know because I was driving when our car was hit and I have been offered a settlement and yet my son was emailed yesterday saying they have tried calling lots of times both on our landline and his mobile. Considering there is always someone at home and we have had no calls and my son doesn't go anywhere without his phone that's a load of rubbish. The email says the third party liability is still in dispute and they have to pass his case on because they are acting in behalf of the third party as well and cant act for him. Well I am also with Minster law and no one has told me that. Its crazy.

OnanTheBarbarian

As advised already, they just have too many claims they are trying to run and not enough people to do a proper job, so anything that is not straight forward gets put to one side.

I sit beside several previous employees of this firm and at the end of the day it is a sweatshop.

scottorange

Hi sorry if I'm high jacking this tread don't know where to post . My RTA claim has been going on for 3 years 6 months now so I'm asking a few things about this . Anyway it's been along time now and 3 months ago I was made a very big offer to settle my claim at £370,000.00 I was told not to take this offer shortly after in the same week me and the 3rd party agreed a 50/50 spit . I have been told the 3rd party will not make anymore settlement offers now 50/50 is agreed is this right/true ??? I'm now being told its the case of adding up my compo ive had my care report done and my loss of pension claim is done . Ive been told my solistors are arrangeing a meeting with the 3rd party soon a meeting in chambers and I need to be there but ive not been told just what this meeting is about or what to discus ?? Any ideas ? Am I close to the end ? I'm not being told how much longer this will go on and not being told how much my total claim shall be . I'd really like some info from you and others that have been through this . Am I at the closeing stages of my claim ? Thanks

Quentin

All questions to put to your solicitor.

scottorange

Quentin wrote: »

All questions to put to your solicitor.

These things have been asked hence im asking if I'm on the right track if what I'm being told is true . We all know they never really give straight awsers . I don't know law at all no harm in asking here really

rs65

scottorange wrote: »

We all know they never really give straight awsers . I don't know law at all no harm in asking here really

You'll get better answers there than here. Don't rely on an internet forum with the sum involved.

OnanTheBarbarian

It sounds like your solicitors are asking you to attend a meeting with them and a barrister to review the documentation and evidence in support of your claim for financial losses and damages.

Odds are this is to "polish" the evidence in connection with your claim and take any further information from you in order that they can the move into the final stages of negotiation or so that they are ready for a possible court hearing to assess the damages (value) of your claim if agreement can't be reached with the opponents.

As others have said, your case will be quite complex and involved and although people on here are willing to help you and some work within this industry (myself included), it is impossible to offer any accurate and ultimately helpful advice without knowing a lot more about your case.

Your best bet is just to ask your solicitors to explain what is going on in plain English, without the jargon, what steps are ahead and how close to the finishing post you are.

Best of luck with your claim.

scottorange

OnanTheBarbarian wrote: »

It sounds like your solicitors are asking you to attend a meeting with them and a barrister to review the documentation and evidence in support of your claim for financial losses and damages.

Odds are this is to "polish" the evidence in connection with your claim and take any further information from you in order that they can the move into the final stages of negotiation or so that they are ready for a possible court hearing to assess the damages (value) of your claim if agreement can't be reached with the opponents.

As others have said, your case will be quite complex and involved and although people on here are willing to help you and some work within this industry (myself included), it is impossible to offer any accurate and ultimately helpful advice without knowing a lot more about your case.

Your best bet is just to ask your solicitors to explain what is going on in plain English, without the jargon, what steps are ahead and how close to the finishing post you are.

Best of luck with your claim.

Thanks I rang them up today and put my foot down but was not rude or agressive just said how I felt about things . Seems to of done wonders i soon got a phone call telling me just what I wanted to know . They are now arranging a joint settlement meeting witch is great news and I'm hopeing my claim will be agreed . Must admit I was a little worried about telling them how I felt as I have a brain injury so it can be hard to controll. I'm a little well let's say craping it going to this meeting but ive been doing some research and it don't seem that bad . Tho most research ive done doesn't tell me how a joint settlement meeting works with a 50/50 agreed spite . I was told 9 -10 it gets settled . Thanks all for your comments