RGB Direct Review

ConsumerBoy

Don't touch this company with a barge-pole!

I purchased a Blu-ray player from rgbdirect.co.uk before Christmas & when it failed less then a month later they just didn't want to know!
They tried to shirk their responsibilities by passing the buck for the issue on to the manufacturer.
Even when I pointed out to them that they have a legal obligation under the Sale Of Goods Act to resolve this matter as my contract was with them and not the manufacturer they still refused to co-operate.

This is an extract from their website concerning customer service...
'Most importantly providing the highest level of service not forgetting that personal touch. '

What absolute rubbish!
They are simply box shifters & have no interest in customer service whatsoever!
If you want piece of mind when shopping online don't use them! :mad:

lizeeeee

Disgusting service. Ordered Next Day delivery by noon on a Wednesday and promised a Thursday delivery. Nothing arrived...phoned at 17.20 to be told I missed the 'cut off' point of 3 pm on day of order (?!) thus delivery will be on Friday. Not impressed with call handler who contradicted himself several times, interrupted myself and refused to cancel order for me until I miss the delivery whilst in hospital & working tomorrow. Asked for manager to call in the morning then told she won't be in until Monday. NOT a good first experience.
Was told I needed the name of the guy in Internet support I spoke to on Wednesday yet his name wasn't on the email from him nor did this call handler offer his name until I asked...might want to review company procedures there!

JeffreyR

Sounds very shoddy tbh. Thanks for the post.