Housing Benefit/Childcare Disregard

Housing_Benefit_Officer

shell1965 wrote: »

And she has always said yes to do you pay childcare costs? We have gone through all paperwork nowhere does it state to take in receipts from childcare.

In that case the local council will have a copy of the form from after July 2013 that she completed and if she correctly declared she paid childcare costs they should have asked for receipts or sent a child care form for the child care provider to complete.

Toomuchdebt

shell1965 wrote: »

All she has done is contact them each time her claim has changed, which was when her tax credit increased and again recently when it decreased because her boy became eligible for the free 15 hrs childcare, what I can't understand is, when HB have sent her, a few new notifications about change of circumstances, nowhere has it been asked to bring in childcare invoices, when her money first increased, tax credits notified through system to system the increase & it will have shown childcare payment & child tax & working tax.

They have also had lots of wage slips showing her earnings & her P45 because of recent job change & it shows she only works 16.5 hrs.
She hasn't been asked to bring in any invoices for childcare costs.

In the event she should've done I'd like to know how she was reasonably expected to have known she had to? Nowhere that we can see did she have any information given or sent to her that states if your child starts to receive childcare you must take invoices to your local council, just like they don't need any other bills providing? She has notified them of every increase and decrease in money received but as I said in the first post she was only told in passing that she should ask about this disregard, two days ago, how could she have known about it & the reason she didn't is because she wasn't aware & so because of not being aware didn't question if there was anything else she should be getting help with as Housing Benefit said with her incomings the figures they gave her were correct?

I was asked to bring in invoices for childcare costs last year when I was working and I plan to bring them in this year too as soon as I get an invoice.