Ford Refused Warranty Repair

gazfocus

welfayre wrote: »

Also out of interest how would you go about fixing a fault that wasn't present when you were looking??

A properly qualified mechanic should be able to say "this issue could be caused by x, y and z". They should then try a number of solutions based on the x, y and z. The problem is, I've told them that it happens mostly on a motorway and it happens at least once a month, so why won't they take the car on a motorway? It is too easy these days for garages to blame a computer for not being able to diagnose a fault correctly.

keith1950

It doesn't work like that.

Even if a mechanic suspects its ,say, one of four possible parts they cannot just go trying each part one after the other.

Any part taken out of stock, and tried, cannot just be returned to stock, as new, if it turns out not to be at fault.

With some warranty repairs the part has to be returned to the manufacturer so if it turned out not to be faulty the warranty claim could be rejected.

You should have been persistant and left the car with them until it was sorted,no matter how long it took.

You have zero chance of getting anything off Ford as compensation.

cajef

gazfocus wrote: »

A so why won't they take the car on a motorway?

What happens if they take the car on a motorway and the fault does not appear, do you expect them to drive it up and down for a month until something happens.

Westmead_Fan

cajef wrote: »

What happens if they take the car on a motorway and the fault does not appear, do you expect them to drive it up and down for a month until something happens.

no they will moan when their fuel tank is empty from long road tests

hpuse

gazfocus wrote: »

A properly qualified mechanic should be able to say "this issue could be caused by x, y and z". They should then try a number of solutions based on the x, y and z. The problem is, I've told them that it happens mostly on a motorway and it happens at least once a month, so why won't they take the car on a motorway? It is too easy these days for garages to blame a computer for not being able to diagnose a fault correctly.

Modern day garages and technicians rely heavily on fault codes returned from a bleeping computer. However, most work carried out by approved garages comes with parts/labour warranty for at least 6 months. Meaning, if the same fault/fault code reappears then you can drive into the garage and get it fixed for no cost even if they fixed/replaced the incorrect part first time. Sometimes it takes few years to get to the root of problem & get them fixed! Unfortunately, this is the way modern 'over-engineered' automotive servicing industry works!

Re: warranty voiding, it is unfortunate but as others stated - the owner/driver is responsible for keeping with servicing schedules. Tho' personal issues prevented as you stated from servicing, talking it with the garage's area servicing manager is probably the best option.

bod1467

(Has someone hacked hpuse's account? That post is almost well constructed and understandable!)