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Opening RBS account online

Hi all,

I hold accounts with RBS and logged into my digital banking to apply for another (standard current account).

I passed the screen which said 'your application for this account has been successful', and then it went onto a page which was trying to flog loans, credit cards and savings accounts, which I closed.

The account hasn't appeared on my online banking, neither did I receive any confirmation emails or a sort code/account number.

This was on Sunday evening - when I called tonight they can't find any record of the account being opened - have I done something wrong or is it usual to wait a couple of working days for it to show online?

Thanks


Bought is to buy. Brought is to bring.

Comments

  • pmduk
    pmduk Posts: 10,710 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Did you have an email confirming the application? I did the same with Natwest recently and the account appeared overnight. Both banks use similar procedures.
  • hieveryone
    hieveryone Posts: 3,865 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    pmduk wrote: »
    Did you have an email confirming the application? I did the same with Natwest recently and the account appeared overnight. Both banks use similar procedures.

    No, no email to confirm.

    This happened last time I tried to open an account online and I ended up having to go into the branch :mad::mad:


    Bought is to buy. Brought is to bring.
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