Cheap Energy Club e-mail

grahamm

I'm not sure where to put this, but this seems like a good place.

I've just had the Cheap Energy Club e-mail saying "Yay! We hear your energy switch is complete"

It has the question "Should I cancel my direct debit with old supplier?" and says "if you're in Credit with your previous supplier and are awaiting a refund you might want to leave this in place" but it doesn't mention Martin's recent excellent advice of contacting your previous supplier and checking to see if you *are* actually in credit and if they have any money of yours which they should pay back.

It would be good it this was mentioned prominently as I got £64 back when I switched and checked if they owed me anything! :T

welunja

Well, I have switched several times with Cheap Energy Club. Out of experience I would always recommend to cancel your Direct Debit immediately and rather await a final bill, because there might be some disagreement about your meter reading not being accepted by your previous supplier.