amazon 3rd part order

bailey2009

Not sure if I'm in the right thread here so sorry if I'm not.. I bought a coffee machine from a company on amazon. it arrived ok and I paid on my asda MasterCard, It came to just under £70.00 with £8.00 postage. It came from Germany. when I unpacked it I realized it was very big, it had a European 3 pin plug and it had to be plugged into a higher voltage socket (ie a cooker socket) so I emailed amazon who said it was from a 3rd party buyer on their site and I would have to contact the company. so I emailed the company who said yes we'll take it back pack it up but you will have to pay for the postage, well I checked with the post office and they said it would cost me about £28.00 to send it back so again I emailed the company and they said they would arrange for a courier to pick it up for £12.00 which would be taken off my refund, Now I took a day off work and waited for the courier supposed to be DPD and they never turned up. I emailed the company and had no reply. I contacted DPD who emailed me back and said there was no couriers booked to pick up from my postcode today or for the next five days and that I should of been given a reference number from the company any way. So my question is can I claim any thing back from the asda MasterCard. I've raised a claim with amazon but because they didn't sell it I don't think I'll get any joy from them and I know it was under £100.00. also after reading reviews on there web site it seems other people have had difficulty with them sending things back and no couriers turning up. not sure what to do now, any help would be much appreciated.

Nasqueron

Should probably post this in the credit card forum but the CC company may ask you to go through the vendor's formal complaint procedure - the S75 protection is meant to be for things that are faulty when the provider cannot or won't help. It is not so much for cases where you ordered the wrong thing.

Start with the claim at the company and ask that they rebook the collection