very.co.uk flouting Consumer Contracts Regulations

FOREVER21

deanos wrote: »

So the question is did you pay for the return or use the free returns service ?

The question as to whether or not the OP paid for return postage is really not relevant.

If the original order was cancelled under the new CC Regulations, the original delivery costs should be refunded.

Traders can charge for returns as long as this is stated in their T & Cs at the time of the original order.

deanos

FOREVER21 wrote: »

The question as to whether or not the OP paid for return postage is really not relevant.

If the original order was cancelled under the new CC Regulations, the original delivery costs should be refunded.

Traders can charge for returns as long as this is stated in their T & Cs at the time of the original order.

Yes the question is relevant, as it states in the terms if you use the returns service they will not refund delivery charges , i have quoted the terms above

FOREVER21

deanos wrote: »

Yes the question is relevant, as it states in the terms if you use the returns service they will not refund delivery charges , i have quoted the terms above

Sorry I had mis read your previous post, the question as to whether the return postage was paid is indeed relevant.

But as their terms state they will offset returns cost the OP may be entitled to some of the delivery cost.

mije1983

FOREVER21 wrote: »

But as their terms state they will offset returns cost the OP may be entitled to some of the delivery cost.

If the OP used the supplied courier service, it stands to reason that the cost of the return would be the same as the outbound delivery.

Hopefully the OP will return and answer some of the questions that have been asked.