Home Energy Services - dreadful service

sirray1

As a "vulnerable customer" my welcome letter stated 365 days cover and peace of mind but when my boiler failed on Christmas Eve. they told me it would be several days before they could attend. The engineer failed to turn up and to cut a long story short I had to have the repair completed by another company since I was afraid of burst pipes due to a freezing weather conditions.
They are NOT a regulated company and told me they do not pay compensation to their customers. There are loads of complaint issued by other customers.
They took over from e-on who I had no complains with

grumbler

Site Feedback board was the wrong place to post.
Then I don't understand what difference 'vulnerable' makes.

It doesn't matter whether they are regulated or not. What matters is what the T&C say. If they did breach the T&C, simply claim money via the Small Claims Court

How to complain: Bad service or dodgy goods? Don't take it lying down

P.S. Do check the T&C as they say very clearly on the website:

Our central heating engineers work 365 days a year;

- that obviously not the same as taking "several days to attend".