Trying to claim PPI from Santander

Hi
Ive been trying to claim PPI from Santander. My original loan was with Alliance and Leicester who are now owned by Santander. I have original account code and proof that money was paid from bank account but Santander are saying they have no record of loan as it was over 6 years ago. Any advice please.


Cheers

Comments

  • Nasqueron
    Nasqueron Posts: 10,412 Forumite
    Tenth Anniversary 10,000 Posts Photogenic Name Dropper
    Hi
    Ive been trying to claim PPI from Santander. My original loan was with Alliance and Leicester who are now owned by Santander. I have original account code and proof that money was paid from bank account but Santander are saying they have no record of loan as it was over 6 years ago. Any advice please.


    Cheers

    Do you not have any details of the loan in your own records? If not, all you can do is risk a £10 SAR to the bank to see if their archives have anything left - if you don't have any proof nor do they, unfortunately your complaint would be at an end

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • roonaldo
    roonaldo Posts: 3,420 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    An account number and proof of loan payments isnt proof you had PPI. Even having the credit agreement doesn't prove you had it as it may have been cancelled.

    If they have no records and you have no records then its game over.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It sounds as if it is time to move on.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • minty777
    minty777 Posts: 398 Forumite
    Seventh Anniversary 100 Posts Name Dropper Photogenic
    Same happened to me with santandar i'm affraid
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