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Damaged Luggage

MLGRINDI
MLGRINDI Posts: 1 Newbie
in Overseas holidays & travel planning
I travelled with Iberia in the summer to Morocco. On our way back, not only was there a two day delay (story for another day), but upon arriving at Heathrow, a suitcase of mine was missing. It arrived 4 days later but with an awful smell. I had several items of clothing including some designer handbags that were ruined. Altogether the cost came to £650. This was including my handbags and my suitcase which was damaged.

Iberia has said that they don't compensate for these items. Does anyone have a similar experience or know whether this is the case? I would like to know wether this is worth pursuing or not.

Any light on my situation would be much appreciated!!

Comments

  • Caz3121
    Caz3121 Posts: 15,917 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    do you have an active PIR with Iberia for the damaged case? (usually it would be raised at the airport when the bag arrives damaged but as yours was delayed it should have been opened when you contacted them to report the damage)
    did you speak to your travel insurance re a claim?
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 11 January 2015 at 8:24PM
    How many designer handbags?
    Can you prove you owned them?

    Wonder if it is a one time poster?
  • pollypenny
    pollypenny Posts: 29,444 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    How many handbags do people take on holiday?

    Surely the one being carried is enough? :D
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
  • Ady87
    Ady87 Posts: 284 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Not necessarily. My girlfriend used one and took 2 more to Vegas in November.
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Ady87 wrote: »
    Not necessarily. My girlfriend used one and took 2 more to Vegas in November.

    But I'm sure if she had put them in her luggage and she had them stolen and posted on here she would be courteous enough to come back and comment on the replies.:D
  • ERICS_MUM
    ERICS_MUM Posts: 3,579 Forumite
    Part of the Furniture 1,000 Posts
    Ady87 wrote: »
    Not necessarily. My girlfriend used one and took 2 more to Vegas in November.


    I bet she came back with more though, fab stores in LV !
This discussion has been closed.
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