How to communicate with Amazon

Jolly_Roger

I have just received a new computer monitor from Amazon, but it contains the wrong power cable. I don't want to return the monitor, but just get them to supply the correct power cable. However, whenever I go into my account, there seems to be no option of communicating this to them. There is a "returns" button, but you actually have to return the item, rather than get them to send you what is missing.

Any thoughts on how to get in touch with a person?

BookWorm

Go to the help page (can be found at the bottom of the screen/page)
Select 'need more help'
Then contact us
You may need to log in but then you can select which item you want to contact them about
There will be the option of how to contact them - email / phone / chat

Hope you get it sorted

jjlandlord

There are power cables on sale for £1.95, including delivery, on Amazon.

I'm wondering if just ordering one would be simpler than trying to contact someone then explain and discuss...

Baileysonice

I find the chat option to be great.

nick-nick

I had an issue the other day where for some reason they look money to sign up to Prime, I called them and it was sorted within a couple of minutes.

I just went to the Contact Us Page and there was a customer support number.

McKneff

Customer Service can also be reached by phone 7 days a week 06.00 to midnight, local UK time on Freephone (within the UK) 0800 496 1081.


Hope that helps x

Jolly_Roger

Well, thanks to all of you. I used live chat and got a 20% discount rather than a replacement!!! Result, wouldn't you say?

agrinnall

Jolly_Roger wrote: »

Well, thanks to all of you. I used live chat and got a 20% discount rather than a replacement!!! Result, wouldn't you say?

It is indeed, do you get the 20% discount and the missing power cable?

DCFC79

The chat and email options have both been really good for me.

Dreamnine

The chat option is great. I ordered a smartwatch which failed to appear..went on chat and they said the carrier had lost it but they ordered me another one straight away with guaranteed next day delivery.

Jolly_Roger

No, I have to buy the cable separately, but can't find one that seems to fit.
It has to be 13amb and the type of plug that has three rounded ends, in other words not slits. What are the proper names for these types of plug anyway? Does anybody know?