How much compensation to seek?

stewie_griffin

chanz4 wrote: »

If the supplier did not authorise the meter change, as under section 2b of the gas act. You do know as the account holder you maybe in hot water, its what we class as substitute meter in the industry. Only the supplier or its agent are authorised to change the meter. NOT your landlords, so I wouldn't kick off too much or they may just twigg that its not an authorised meter swith in which case the previous supplier is blameless on this occasion .

My guess is the landlord smelled gas so phoned the national gas emergency service. They would have gone out, identified the leak was with the meter and replaced it. They then send a PEMS file to the supplier with the details so they can make the assigned MAM aware and then the details would be updated on the OPs account and also on the xoserve database etc.

chanz4

with emergency work its hit and miss if the data filters through, xoserve aint the reliable of databases and if its NGN the data will never get through.


If the mex was a result of an emergency call out it would be fine, but if the landlord got a gas safe engineer todo it or even himself this is a lot different.