Washing machine broken aged 20 months

LauraS56

jahyra wrote: »

I bought my washing machine last April (2013) and whilst it is good at filling and washing, it has decided not to drain. Then it fills again to rinse.....and floods the floor. Yes, it will drain on a spin cycle.

I know it is not reasonable to have something break 20 months in, that is why I contacted the retailer, then responded after they sent me their standard '12 months only, sorry can't help' reply. Which is frankly lying, and given that they are a large supermarket chain, currently not doing so well, I would have thought sprucing up their attitude to customer service might help keep customers. And it's not like they have to deal with it, they send the whole thing back to the manufacturers and get their refund. Anyway.

I have contacted the seller, cited the relevant EU directive, Sale of Goods Act, asked for them to email me. There have been emails. But now they are refusing to budge in writing, it has to be by phone. Anything else I need to do? Am I right in thinking that under EU law I can ask them to give me a refund/new machine, rather than them dictate to me? Because the tone of the phone conversation I had today was that they were discussing what they would do/offer.....I felt that I was not going to be asked. Also. If they offer anything at all, shouldn't they do so in writing?

Any help and advice gratefully received!

Have you tried cleaning the filter? It worked when my machine was flooding the floor, and mine would also drain on spin though slowly. On most machines made in recent years, the filter is under the bottom panel on the front. On some models, it's at the back and I found how to do mine from an online video; it was supposed to be an engineer job!

Dr._Shoe

I was just going to say the same thing.

BION I used to service my own machine after my BF showed me what to do. It turns out that it's so easy! I then ended working at a place that had a washing machine that kept clogging up (it was used for washing horse rugs etc.). My boss was well impressed that I knew "how to fix washing machines". It saved her a fortune in call outs!