Lufthansa - no customer service

slopemaster · 9 January 2015 at 6:46PM

I've flown with Lufthansa a few times; they seemed quietly efficient...
However, if anything goes wrong, their customer service seems to be Ryanair style - ignore your complaints and hope they go away.

I won't give all the boring details of the complaint but in brief, on both outbound and return flights to the USA we were given the wrong seats, not those we had booked and paid extra for. I want the extra 100 euros refunding.

I complained at the time and was told a report had been prepared and that someone from Lufthansa would contact me, but no one has done so.
I filled in the contact form on their website (and had confirmation it was received) 3 weeks ago, but no response.
I e-mailed customer services, but no response.

Just booked my next flight with BA, and will avoid Lufthansa whenever I can.

Je suis Charlie

MissTeak · 11 January 2015 at 6:19AM

We have flown with Lufthansa numerous times and cant fault their service.

On the one ocassion we had a query they resolved it within the day and gave us a €300 credit as a token of apology.

dodger1 · 12 January 2015 at 4:30PM

slopemaster wrote: »

I've flown with Lufthansa a few times; they seemed quietly efficient...
However, if anything goes wrong, their customer service seems to be Ryanair style - ignore your complaints and hope they go away.

I won't give all the boring details of the complaint but in brief, on both outbound and return flights to the USA we were given the wrong seats, not those we had booked and paid extra for. I want the extra 100 euros refunding.

I complained at the time and was told a report had been prepared and that someone from Lufthansa would contact me, but no one has done so.
I filled in the contact form on their website (and had confirmation it was received) 3 weeks ago, but no response.
I e-mailed customer services, but no response.

Just booked my next flight with BA, and will avoid Lufthansa whenever I can.

Je suis Charlie

Good luck,

http://www.customerservicescoreboard.com/British+Airways

British Airways customer service is ranked #467 out of the 766 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.93 out of a possible 200 based upon 223 ratings. This score rates British Airways customer service and customer support as Terrible.

bod1467 · 12 January 2015 at 5:36PM

According to the same website, Lufthansa are 200 places better with a score of 41.06, and are simply Disappointing.

http://www.customerservicescoreboard.com/Lufthansa

slopemaster · 12 January 2015 at 8:13PM

Well, according to that site I should be flying with Phillipine Airways - but they only seem to list a few of the world's airlines.

Money-Saving-King · 12 January 2015 at 9:35PM

bod1467 wrote: »

According to the same website, Lufthansa are 200 places better with a score of 41.06, and are simply Disappointing.

http://www.customerservicescoreboard.com/Lufthansa

Seems a rubbish website. Asda doesn't exist on it

http://www.customerservicescoreboard.com/search.php?keywords=asda&x=0&y=0

Neither does Natwest

http://www.customerservicescoreboard.com/search.php?keywords=natwest&x=0&y=0

I don't think that's the best site in the world to figure out how good a company is!