URGENT HELP NEEDED. Facing bad credit rating due to Vodafone's incompetence!

tuffers27

UPDATE:

Have just spoken to the debt collection agency and they have put a hold on the account for 7 days so hopefully Vodafone will get their !!!! in gear to get this sorted by then! Still heard absolutely nothing from them other than an automated email confirming receipt of my email!

Laura_Jayne

Hi,

Did this get resolved? I am going through a similar problem with Vodafone....

Laura

leftfield20

I had an ongoing problem with Vodafone and I used their 'Contact the CEO' link and the next afternoon a lovely woman rang me, went through all my problem which involved locating my old account that I didn't have the phone number or account number for!
She had it sorted within 28 days. It was probably sooner really but it was a credit file related query so I left it 28 days before rechecking the files. Absolutely brilliant (in the end!)

hxxp://campaigns.vodafone.co.uk/jeroenhoencamp/

I should add this was after 2 or 3 other people at Vodafone couldn't help me at all!

Vodafone

Hi tuffers27 and Laura_Jayne,

If you'd like me to take a closer look at your accounts, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

smdabs

Write a complaint and address to the CEO.

At the end of the day, their poor record keeping of your telephone call to cancel your Direct Debit is not your error.

You have the name of the advisor (given its only a first name) however your testimony is very clear and therefore they should be accepting this. Do not accept the fact they have told you no, and regardless whether they agree to refund you any payments etc, fact remains that this could have affected your credit file due to an error on their behalf which could have so many implications for your credit applications in future. It also is completely irrelevant how long it took you to notice that the DD wasnt cancelled. At the end of the day, you called in Feb to cancel and they did not action this - it is fair to assume that you therefore took their word that this would be completed as per your instruction. Their failure, not yours.

I can assure you that they do have the power to have any negative impact on your credit report wiped as it is THEIR ERROR.

It doesn't matter how many times they tell you no, keep perservering and if anything, due to the time taken for them resolve this for you, you are well within your rights to refer this to the appropriate governing body that they report to. (Im sure google will tell you who this is - OFT? FOS maybe?)

Malmo

tuffers27 wrote: »

UPDATE:

Have just spoken to the debt collection agency and they have put a hold on the account for 7 days so hopefully Vodafone will get their !!!! in gear to get this sorted by then! Still heard absolutely nothing from them other than an automated email confirming receipt of my email!

@tuffers27, did your credit file get updated in the end and has this been resolved to your satisfaction?

k3lvc

Malmo wrote: »

@tuffers27, did your credit file get updated in the end and has this been resolved to your satisfaction?

OP hasn't been online since the day of posting this