Co op Energy service has deteriorated badly

Northern_Harry

I'm an existing customer of Co op Energy and am happy with price and most elements of service. However, the service provided by their call centre has become hopeless. Currently I'm trying to swap tariffs. I can't do it online as there are broken links on the site, the call centre won't accept sales calls and say that the time for a call back is currently seven days, and they don't respond to emails. This when they have a new deal which expires in four days!
It appears that in order to get the deal I'm actually going to have to go through a swap process giving bank details etc to re register with them.
Unbelievably poor.

vm2pensioner

Changing tariff through a comparison site such as energyhelpline.com may be possible, even though there is no change of supplier involved.

ward1958

Just to echo Northern Harry's comments, I am also an existing customer of Co Op Energy and am disgusted at the way they are handling (or rather NOT! handling) my attempt to switch tariffs.
I also failed to switch online, due to their broken website, so I had to phone instead.
It is now NINE days since I left my details with someone who answered an "overflow" line, as no calls were being connected to the sales dept.
After my fourth phone call today, I was given an email address to write to. I have sent a scathing email regarding the appalling way they have mis-handled the inevitable deluge of interest in their latest tariff. I am not hopeful of a response, in light of Harry's experience that emails are not answered.
If this is the way that Co Op Energy treats their existing customers, they clearly do not value them and have no loyalty towards them.
I have had a few minor issues with Co Op Energy to date, and have let these slide, but if they fail to switch me to the cheapest tariff in the very near future, they can stick their products and I will walk!
:mad: