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Monument card PPI refund.!!?

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Hi everyone. I have been called by so claimed "Monument Credit card customer service agent" regarding my PPI on my Monument Card which i had long time ago. He said I have been paid PPI on my card but not used it and now as the card has not been in use I am capable of receiving some money back. I was surprised. I doubt about it and tought it as a personal information fraud. I asked for their Tel. number but not sure this number is real or not. Has anyone received such a call? are they genuine? How do I know if they are real. Your care and response will be appreciated.:):beer:

Comments

  • Nasqueron
    Nasqueron Posts: 10,652 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Call them direct on a number from their website.

    People with PPI on their account (even if they never paid it or even claimed on it) are being contacted by banks but it is normally a letter - the bank would not say you could get money back as they would have to review your case and see if you paid some and see if you were miss-sold, they do not just ring up and offer money.

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • pogofish
    pogofish Posts: 10,853 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Monument crop-up quite often in the PPI Forum, a lot more often than here.

    Maybe that's the best place for your questions?
  • thx for sharing!
  • Does anyone have an up to date contact address/ email for Monument? I had a Monumnet card for years and just rleasied i had a payment break plan attached which i coud not have activated, had I needed it. Conlicting addresses on web for company- who owns it now- is it Raphaels or is it Barclaycard? Thanks.
  • pogofish
    pogofish Posts: 10,853 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Try the PPI Forum! - Much more discussion on Monument in there.
  • I had a letter from them concerning the Payment Break plan just a week ago.
    The letter gave me a reference number to be used in all communications.

    They can be contacted on 08448463631

    51 Saffron Road,
    Leicester,
    LE18 4US

    enquiries@mymonumentcard.co.uk

    Hope this helps you a little.
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