Parking Company obstructing appeal

Horatiojohn

Good evening,

I recently received a PCN from a private parking company. Following the MSE guide, I followed the company’s appeals process. The grounds of my appeal was that it did not represent a genuine pre-estimation of costs.

I received a response from the company rejecting my appeal. However, the “carefully considered” reasons for rejecting the appeal focused on the company’s belief that the signage etc. was correct and made no reference to my specific grounds for appeal. In addition, the rejection of the appeal did not include details on how I cold purse the POPLA process nor the POPLA reference number, needed to appeal to POPLA.

I replied to the company requesting a POPLA appeal number. The company has responded, refusing to provide me with a POPLA appeal reference number. The letter also stated as I had previously appealed once already to them, I was not entitled to appeal further. The letter then moves on to insist in pretty strong terms that I pay the charge, threatening to recover payments from me, citing Schedule 4 of the Protection of Freedoms Act. They, again, insist that I pay to “avoid further action being taken”.

As I see it, the parking company has:

1. Failed to address my original grounds for appeal in their rejection.
2. Broken BPA guidelines by not providing details on how to appeal to POPLA.
3. Is deliberately obstructing my attempts to appeal.
4. Is in breach of Schedule 4 of the Protection of Freedoms Act by not providing me with the necessary details to appeal the charge.

I have looked at the POLPA website and to make an appeal I need the 10 digit appeal reference number, which the company refused to give me.

Any advice on where I turn now, please. Should I sit tight and wait for them to purse me? Should I attempt to contact POPLA (difficult without the appeal reference number), or should I contact the ticketing company outlining their shortcomings (although using the MSE template I did state that I would not enter into correspondence with the company until they specific grounds for appeal – which they have not). Or none of the above.

Any assistance gratefully received.

Many thanks,

Horatio

Fergie76

What PPC is it?

Given you state POPLA, I'm assuming they are a BPA member. If so complain to them, details in the newbie thread.

Complain to DVLA, no keeper liability as they are not following POFA, therefore obtained your details from DVLA illegally.

Redx

you havent mentioned who the PPC is, but if they are members of the BPA, complain direct to s clark at the BPA and give him copies of all paperwork so far

details are in the newbies sticky thread

Umkomaas

It's really frustrating when OPs don't/won't provide the identity of the PPC. It really does make a big difference to the way in which advice is given in the context of their specific cases.

hoohoo

+1 we need to know which company this is. Complain to the BPA. This is a clear sanctionable offence.

Guys_Dad

Horatio - you don't need to follow your illustrious predecessor by putting this thread to your blind eye. The questions asked are important.

Horatiojohn

Thank you all for the replies so far. I deliberately omitted the name of the company after reading a separate post by MSE moderators suggesting that to name a company may be verging on libelous. Being my first post here, perhaps I'm being a little over-cautious!

The parking company is UK Car Park Management. They are members of BPA. Hope this helps.

Best wishes

Horatio.

Fruitcake

Horatiojohn wrote: »

Thank you all for the replies so far. I deliberately omitted the name of the company after reading a separate post by MSE moderators suggesting that to name a company may be verging on libelous. Being my first post here, perhaps I'm being a little over-cautious!

The parking company is UK Car Park Management. They are members of BPA. Hope this helps.

Best wishes

Horatio.

Complain to the BPA and DVLA as advised and provide copies of the letters you have received from the PPC as evidence of their sharp practice.

fil_cad

Sounds like there in need of a public flogging.

Horatiojohn

Thanks for the advice - I'll let you know how things get on.