Virgin holiday - cancelled

cldeaville

Hi All,

I have just returned with my family from a Christmas break to find out that Virgin Holidays have cancelled our holiday to Disney. I forgot that it needed to be paid on the 28th Dec so today they sent me an email to say it was cancelled and I had lost my £1000 deposit.

I cannot believe it. Just managed to get through to a foreign call centre where they said somebody tried to call me yesterday and didn't get through.

There seems to be nothing that I can do.

I'm dreading telling the little one.

Does anybody know if I can at least get the deposit back ?

Chris

MasterPoo

Oh Nooooooooooo!

I'm 99% certain you won't be able to get it back, it should be in your T&Cs. Next time put a reminder in your calendar/phone, I'd be kicking myself for the £1K loss, that's a lot of ££££! YIKES

MasterPoo

http://www.virginholidays.co.uk/important/terms-and-conditions

#6.......non-refundable deposit. (6, 8, 9)

Maybe begging and them doing it as a gesture of goodwill. Good Luck

bagand96

You won't get the deposit back.


The only thing you can do is plead with them to see if they'll reinstate the booking if you pay up the balance now. Make the point you received no reminder and had forgot due to Christmas. Don't bother with an overseas call centre who have a script and a "computer says no" attitude.


Try and get a UK call centre and speak to a manager. Be humble, you forgot after all.


Not sure if you're social media savvy for not, but Virgin tend to be so try their Facebook and Twitter too...


https://twitter.com/virginholidays
https://www.facebook.com/virginholidays

Obviously_the_best

Facebook is almost definitely the best way to deal with it. Use a crying face, say you forgot, and the social media teams are usually pretty good at being able to do something.

sutty1966

We did this with a holiday and a grovelling phone call reinstated it. Hope you can get it sorted

InsideInsurance

Given you still want to go, you've much more chance with a reinstatement than deposit refund

cldeaville

sutty1966 wrote: »

We did this with a holiday and a grovelling phone call reinstated it. Hope you can get it sorted

Thanks for the replies.
I cannot seem to get through to a real person, just being passed from pillar to post by automated messages. Terrible service.
Going to try calling the sales team instead... Will let you know how I go on - thanks again.

bagand96

cldeaville wrote: »

Thanks for the replies.
I cannot seem to get through to a real person, just being passed from pillar to post by automated messages. Terrible service.
Going to try calling the sales team instead... Will let you know how I go on - thanks again.

Facebook? Twitter? A lot of companies are far easier to get hold of, and illicit a response from their social media accounts these days.

John259

If all else fails, it might be worth asking if they could do you a flight only deal at a sensible price then you could sort out accommodation yourself maybe using a budget motel to save money. Just an idea.