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Delivery charge for returned item
Comments
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I get the impression their policy, and this might be widespread, is to try and get out of paying delivery charges and then add on fee's initially to see if the customer will pay. Then if they complain they simply drop the fees and delivery and say ok. Basically just trying it on to see if they can make a bit of money of a return.
Which is exactly what I was driving at by this:MY concern is that the CCRs leave open doors for unscrupulous retailers to shaft consumers on refunds
Glad you got it sorted.
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Glad they saw sense - £12 is not cheap for a kindle case int he grand scheme of things, so they we're gouging, just trying it on.0
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