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Delivery charge for returned item

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Comments

  • bod1467
    bod1467 Posts: 15,214 Forumite
    reck_uk wrote: »
    I get the impression their policy, and this might be widespread, is to try and get out of paying delivery charges and then add on fee's initially to see if the customer will pay. Then if they complain they simply drop the fees and delivery and say ok. Basically just trying it on to see if they can make a bit of money of a return.

    Which is exactly what I was driving at by this:
    bod1467 wrote: »
    MY concern is that the CCRs leave open doors for unscrupulous retailers to shaft consumers on refunds

    Glad you got it sorted. :)
  • visidigi
    visidigi Posts: 6,622 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Glad they saw sense - £12 is not cheap for a kindle case int he grand scheme of things, so they we're gouging, just trying it on.
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