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Injury claim, which Solicitors?

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  • bery_451
    bery_451 Posts: 1,897 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hampson Hughes are regularly getting a telling off from their adverts.

    Carpenters, hmmmm http://www.consumeractiongroup.co.uk/forum/showthread.php?312626-Article-Carpenters-Solicitors-Birkenhead

    The problems with the firms that insurers legal panels use is that they are what we call "factory firms". They run massive volumes of cases and if you have a case that isn't a straight forward hit in rear with no liability dispute, you can really suffer as the poor souls who work there are burdened with massive caseloads, I mean like 600+ claims each. You just can't do a decent job for the client.

    The insurers are bleeding such a massive bung out of the law firms that all they can rely on is shifting the volume as quickly as possible with as little attention to the claims as possible.



    Ok so the quality of legal cover added to car insurance is not good?


    If not good then what are the reasons to use them instead of choosing my own solicitor?


    Can I use legal cover extension on my car insurance to pursue damages to my car if I believe its the other drivers fault as I only have 3rd party, fire and theft cover?
  • Is this for your incident with the passenger car door being opened?

    If so, the odds are they won't assist you at all as there are unlikely to be "reasonable prospects of success" in any claim against the other motorist.
  • Quentin
    Quentin Posts: 40,405 Forumite
    bery_451 wrote: »

    Can I use legal cover extension on my car insurance to pursue damages to my car if I believe its the other drivers fault as I only have 3rd party, fire and theft cover?

    Yes. .
  • bery_451
    bery_451 Posts: 1,897 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Is this for your incident with the passenger car door being opened?

    If so, the odds are they won't assist you at all as there are unlikely to be "reasonable prospects of success" in any claim against the other motorist.


    No that incident no one was injured.


    Ok so the quality of legal cover added to car insurance is not good?


    If not good then what are the reasons to use them instead of choosing my own solicitor?
  • Quentin
    Quentin Posts: 40,405 Forumite
    It you have been told by Onan that the quality of legal cover provided by insurers is not good you need to bear in mind that he has a vested interest!!
  • Nothing to do with that Quentin, I speak from experience of once working for such a firm and from many colleagues who work at such organisations.

    On the whole they are OK, but if you have a case where things get messy due to liability disputes etc, then their service is not the best.

    To the OP, you are best using the solicitors appointed under your legal cover so that you keep 100% of any compensation awarded. if you appoint your own solicitor under a no win no fee agreement they will most likely want to keep 25% of the winnings.

    You can instruct your own solicitor, but your legal cover won't agree to cover your legal fees if you use your own solicitor (at least until court proceedings were needed to be issued).
  • bery_451
    bery_451 Posts: 1,897 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Nothing to do with that Quentin, I speak from experience of once working for such a firm and from many colleagues who work at such organisations.

    On the whole they are OK, but if you have a case where things get messy due to liability disputes etc, then their service is not the best.

    To the OP, you are best using the solicitors appointed under your legal cover so that you keep 100% of any compensation awarded. if you appoint your own solicitor under a no win no fee agreement they will most likely want to keep 25% of the winnings.

    You can instruct your own solicitor, but your legal cover won't agree to cover your legal fees if you use your own solicitor (at least until court proceedings were needed to be issued).


    Yeah but doesn't it depends on the quality of the solicitor? Solicitors under legal cover have hundreds of cases each like you said that can affect the quality of service that can also affect compensation amount and time to settle right?


    A own choice solicitor may take 25% of the compensation but they might get more compensation which works out to be the same really plus a own choice solicitor quality of service is better and settlement time is faster right?


    What are your opinions on this?
  • Odds are a solicitor who gains from getting you more may put some extra effort in, but whether you would end up with more after the 25% has been trimmed is difficult to predict.
  • bery_451
    bery_451 Posts: 1,897 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I'm still undecided whether to choose my own solicitor or get one appointed under my legal cover.


    Lets weigh the advantages/disadvantages of both and from there give your opinions so it will help with the decision.
  • bery_451
    bery_451 Posts: 1,897 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    anyone know?
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