Opticians not honoring offer - please advise!

znh

wealdroam wrote: »

OK, maybe send a letter before action.

Send a formal letter to the branch manager stating:
1) that they offered xyz and it was only because of that offer that you made the purchase.
2) having made the purchase they are unwilling to honour that agreement.
3) their behaviour is in breach of The Consumer Protection from Unfair Trading Regulations (2008).
3) they have 14 days to supply the agreed discount or its monetary value.
4) if they haven't done so within that time limit, then you have no option to start court proceedings to recover the monies owed.

Keep the letter short and to the point... perhaps not too much longer than what I have just written.

Sorry for quoting again but I forgot to ask - based on what I have said (me buying glasses with a student discount and the store also stating I could have the offer then saying I couldn't) would them giving me the offer they initially promised be a gesture of goodwill or am I entitled to what they offered?

nash1977

Goodwill as the terms and conditions state that the student discount cannot be used with any other offers. Likewise, the £59/£99 offer cannot be used with any other discounts.

znh

nash1977 wrote: »

You haven't been cheated as you were mistakenly given the 20% student discount (a discount of £50 or more). An offer of £59 towards contacts has been made, but you want the £99 offer, a difference of £40. So financially you are no worse off, in fact better by at least £10.

When you get the call, if they give you the higher offer of £99, that's great. If not, don't waste your time threatening legal action. Vision Express made a mistake, and they have made a reasonable offer.

If I was contacted by the store soon after purchasing and told they had made a mistake I probably would have accepted the lower and left it at that. However:

- The higher offer was promised when purchasing and discussed with two employees
- Even before that, I got a quote for two pairs of glasses where both the offer and student discount were applied.
- Only after purchasing when I was in the store was I finally aware of the mistake. No attempt had been made to contact me about it.
- On a different visit to the store I was told I would get the higher offer.
- When wanting to use the offer I was again told I couldn't.

Therefore, I feel cheated as I have been mislead many times. I understand what you're saying, but I was offered something and made a purchase based on that offer.

znh

nash1977 wrote: »

Goodwill as the terms and conditions that the student discount cannot be used with any other offers. Likewise, the £59/£99 offer cannot be used with any other discounts.

Thank you. I thought so but I am a bit confused as I've been reading about store mistakes and when they need to honor their offer.

Nodding_Donkey

How much were the first pair of glasses?

JethroUK

znh wrote: »

Yes - I paid and received glasses. But when I went to use the offer they said I could use they wouldn't let me.

Your contract was made and agreed by a member of staff - doesn't matter which member/s of staff as they all represent VE, and VE have to adhere to that "agreement" now - The manager can not visit poorly informed staff on you and over rule this agreement - the best the manager can do is just deny the agreement ever took place - my feeling is the manager is not only mis-informed about their sale promotions but also these terms of agreement

You should ignore the manager any more and get in touch with Customer Service Department

Tell them the story exactly as you laid out here (as the contract was made) and I feel confident that CS will find in your favour (more likely to beleive you than the manager + they may agree just for good customer relations) and award you the original offer

znh wrote: »

If I was contacted by the store soon after purchasing and told they had made a mistake I probably would have accepted the lower and left it at that. However:

- The higher offer was promised when purchasing and discussed with two employees
- Even before that, I got a quote for two pairs of glasses where both the offer and student discount were applied.
- Only after purchasing when I was in the store was I finally aware of the mistake. No attempt had been made to contact me about it.
- On a different visit to the store I was told I would get the higher offer.
- When wanting to use the offer I was again told I couldn't.

Therefore, I feel cheated as I have been mislead many times. I understand what you're saying, but I was offered something and made a purchase based on that offer.

I agree completely

ConsumerGuy0016

nash1977 wrote: »

You haven't been cheated as you were mistakenly given the 20% student discount (a discount of £50 or more).

He was told he could take advantage of the student offer and the subsequent £99 offer. He was then denied this - so yes, he was cheated.

An offer of £59 towards contacts has been made, but you want the £99 offer, a difference of £40. So financially you are no worse off, in fact better by at least £10.

How is he financially better off with a £59 offer than a £99 offer?!

When you get the call, if they give you the higher offer of £99, that's great. If not, don't waste your time threatening legal action. Vision Express made a mistake, and they have made a reasonable offer.

Their mistake/lie directly led to the sale. They have made no reasonable offer.

ConsumerGuy0016

Nodding_Donkey wrote: »

How much were the first pair of glasses?

Irrelevant question.

Country_Cousin

When did you buy the original set of glasses ? Just interested how long this has been going on for now?

bod1467

Nodding_Donkey wrote: »

How much were the first pair of glasses?

ConsumerGuy0016 wrote: »

Irrelevant question.

Not necessarily, if the offers were dependent on price. (If they WERE then the "genuine mistake" angle holds more weight IF the OP decided to take court action and VE decided to defend).

Observation - you seem to be very abrasive with your comments in this forum.