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Freeview HD channels have gone missing overnight

Goldiegirl
Posts: 8,805 Forumite




in Techie Stuff
We have had Sky for several years, but, as we want to reduce our outgoings, we've decided to cancel, and have bought a Panasonic DMR-HWT230 Smart 1TBFreeview HD Twin Recorder.
We set it up yesterday, and it was all fine - all the HD channels were being received.
This morning, when we switched it on, it wanted to do an update, so we let it do the update.
But, after the update, all the HD channels have disappeared. We've done some rescans, but they still won't appear.
Can anybody suggest what has happened here, and also how we can get our HD channels back
We are on the Bluebell Hill transmitter, if this information is needed
Thanks
We set it up yesterday, and it was all fine - all the HD channels were being received.
This morning, when we switched it on, it wanted to do an update, so we let it do the update.
But, after the update, all the HD channels have disappeared. We've done some rescans, but they still won't appear.
Can anybody suggest what has happened here, and also how we can get our HD channels back
We are on the Bluebell Hill transmitter, if this information is needed
Thanks
Early retired - 18th December 2014
If your dreams don't scare you, they're not big enough
If your dreams don't scare you, they're not big enough
0
Comments
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It will be the box update , look at the Panasonic site for updates or ring their tech support tomorrow
Suspect another update will pop up over air though soon
http://av.jpn.support.panasonic.com/support/global/cs/dvd/download/hwt230/uk.html
Contact UK support
http://www.panasonic.com/uk/support/Ex forum ambassador
Long term forum member0 -
Have you recently had a 4G upgrade in your area for mobile phones?
this apparently can disrupt the Freeview signal.
https://www.at800.tv/postcard
Alternately you could try a factory re-set rather than a re-tune that might make a difference.0 -
I'll move this to the techie section in the meantime , someone might locate the old firmwareEx forum ambassador
Long term forum member0 -
Have you recently had a 4G upgrade in your area for mobile phones?
this apparently can disrupt the Freeview signal.
www.at800.tv/postcard
Alternately you could try a factory re-set rather than a re-tune that might make a difference.
We did get that postcard through the post - but I think it's probably less likely to be the 4G, as it was working fine yesterday
I'll suggest the factory reset re-set to my husband, to see if he wants to try that,
Otherwise we'll try the support line tomorrow
Thanks for the suggestionsEarly retired - 18th December 2014
If your dreams don't scare you, they're not big enough0
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