We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Experian order 'hanging'
Tammy2
Posts: 284 Forumite
I've tried twice now to get a 30 day trial with Experian. Each time, after entering my card details and pressing confirm order, it hangs on the screen with a box saying 'Processing... Please wait while your order is processed.'
Last time I waited 7 minutes. Some while after an email arrives asking me complete the order. I'm using a tablet (iPad), could this be the problem? Or does it really take more than 7 minutes to process and I'm being impatient?
Last time I waited 7 minutes. Some while after an email arrives asking me complete the order. I'm using a tablet (iPad), could this be the problem? Or does it really take more than 7 minutes to process and I'm being impatient?
To Do 2015
Claim back PPI & packaged bank account fees
Take (further) first steps in investing (S&S ISA)
Start saving for the children
Start a business
+ £2015 in 2015 from home / £5026.21
Claim back PPI & packaged bank account fees
Take (further) first steps in investing (S&S ISA)
Start saving for the children
Start a business
+ £2015 in 2015 from home / £5026.21
0
Comments
-
I have been having issues with their website over the last few days I think they may have some maintenance or issues with their site at the moment.I love green dots :T I hate red dots :mad:0
-
Ah, OK. I'll leave it a few days and try again.To Do 2015
Claim back PPI & packaged bank account fees
Take (further) first steps in investing (S&S ISA)
Start saving for the children
Start a business
+ £2015 in 2015 from home / £5026.210 -
I've only tried it on a PC and don't recall having a problem.0
-
I tried again later on the iPad - exactly the same. I then borrowed my husband's lap top and it went through no problem. So I guess it was a tablet thing.To Do 2015
Claim back PPI & packaged bank account fees
Take (further) first steps in investing (S&S ISA)
Start saving for the children
Start a business
+ £2015 in 2015 from home / £5026.210 -
Hi Tammy2,
It shouldn't take that long to process, and I'm glad to hear you were able to get in on the laptop.
So we can get our tech guys to look at what caused the delay on the tablet please email the details of the web browser you were using to [EMAIL="uksocialsupport@experian.com"]uksocialsupport@experian.com[/EMAIL]
Many thanks.
Neil“Official Company Representative
I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.8K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.8K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards