Oh, the shame - I forgot to scan one item in Tesco!!

BillyL81

Perhaps if you do get detected as having mis-scanned or passed something through without scanning by mistake you could simply as "How long do you spend training your check-out operators?"
If supermarkets get customers to do their own check-out operation then they have to accept that some customers will make a simple mistake with it.
I wouldn't worry about it, mistakes have to be accepted by the stores using this.
Taking a trolley past the threshold with only half the goods scanned is another matter.

BillyL81

deely wrote: »

And a Tesco Jail - they do everything else, mobiles, banking etc....

Ha Ha - nice one.
It has to come soon. Maybe Tesco can look at the government tagging system hopelessly served by Serco recently.

frugalk15

I had a 23p bag of parsnips that didn't scan right on the top of my shopping, they pulled everything (£80 odd) out to check everthing infront of everyone, I made a joke saying if I was going to steal it would b more than a parsnip and it wouldn't be on the top as I was so embarrassed, she just tuted at me, so humiliating!!
I felt like everyone was staring and assistant said to be more careful in future cheeky twit!! Lol

markvirgo

I got the stop and check tonight and I had forgot to scan a girls top for a present as my wife was messing around trying to choose one and as I scanned them she changed her mind and chose a different one which by that time I was bored.

The lady at the till unpacked all my 10 bags to rescan and repack by throwing them in the bag with a smug face.

I had spent over £100 and I felt like a criminal trying to steal a £3 girls top.

I walked out not a happy person telling my wife that I will never use them again.

Awful things.

Tomteef

I love it, I rob em blind

snoman

I think this thread needs reviving.

Having recently switched to self-scan, I am less than impressed. Firstly, I don't believe re-scans are "random" and the user guide doesn't make any such claim. As we have a large weekly shop, we decided to use two small trolleys, rather than one large one. We pay for the first trolley which we then load into the car and the process is repeated with a second trolley. We are invariably selected for re-scan on the second run, never on the first, so it would appear that the computer doesn't like our procedure. We have now decided, in future, just to self scan the first trolley and use the cashier for the second to see what happens. Maybe we will eventually be able to work out what the algorithm is for triggering re-scan.

glider3560

I get selected for a "service check" every single time I remove an item (i.e. change my mind and put it back on the shelf). This guarantees a five item check.

In my old store before moving, I used to get a "service check" everytime I slowly walked down the alcohol aisle without buying anything (usually to check out what was on offer). The aisle had an A4 sign at either end saying "red route" - no idea what that means. Maybe the scanners are aware of where they are within the store? Or maybe just coincidence?

I don't mind the service checks. It is still much faster than unloading my shopping at a conventional checkout. What I don't like is the few assistants who throw your shopping around, clearly making no effort not to squash the loaf of bread or bruise your banans.

moominyak

OP (I realise I am resurrecting an old thread!), don't worry about it.

I once bought a handful of items including a greetings card, no service check, sat by the checkout to write the card (as there is a postbox instore), wrote the wrong name (senior moment! ), went back to re-purchase the same card and was checked for just that one item!

More recently, I had a random check for the entire (massive) shop where it was discovered I'd missed 3 or 4 items - all from the same aisle - obviously been pondering something else at the time!

Since then I've had a couple of random checks for say 8 or 12 items, but nothing unexpected and certainly not every time (I'm in there 3 or 4 times a month with shops ranging from huge to around 5 items).

My bugbear ATM with them is why they've put ALL of the new scanner holders on the RH side of the trolleys... some of us are sinister!

moominyak

markvirgo wrote: »

... by that time I was bored.

Exactly why I always shop alone, my DH and I are in agreement that shopping together would lead to divorce... or murder :rotfl:

Auslander_2

Last week I reached for and placed two items retailing at less than 50p in to my bag but it seems I scanned only one of the pair.

I was selected for a service check where my error was realised, although as there were item in my bag from elsewhere I felt it would help if I told the check out girl that I had two packets of biscuits.

As I was paying I noticed that she had gone and was having a conversation with the store security guard who I have had serious problems with in the past (more later).

I wasn't challenged as I left but ever since then I have had a service check every other day, then every day and yesterday, twice in the same day. This cannot be random and I'm wondering if they can somehow "Fix" the system from instore by using your club card details, it's all computerised.

I'm going again today and fully expect another "Random" service check.

Last year I was stopped as I left the store by the security guard who asked to examine my receipt. Having done so, he directed me back in to the store (Directed, not invited) He put one arm in fromt of me thereby blocking my way and the other was directing me to where he wanted me to go.

Having got back inside the store I came to my senses and asked what the problem was, the Security Guard told me that I had sent the alarm off as I left. I hadn't! If I had, I should have set it off when I returnend and passed through the security barrier again, but I didn't.

I opened my bag and showed him the single item I had bought which retails at 17p and is not protected by a tag which could have been left on accidentally.

Without seeking my consent, the security guard searched my bag! He removed my folio containing personal papers and searched that too, he then took items from elsewhere out of my bag and took them to be scanned at customer services. Meanwhile everyone was watching.

I asked him if he realised that he was exercising police powers but he told me he wasn't and that he was exercising what he referred to as "Security Powers". I know there are no such thing. The law may have regulated the private security industry in 2001 but it gave private security guards no added import. They must seek permission to search or call the police.

This was all done in a total absence of any of the required "reasonable grounds to suspect" that I had or was committing an offence. I was only in the store for a few minutes and went directly too and from the aisle I wanted.

I asked to speak to the manager (three times) but was ignored. I had to ask for my receipt back three times!

At this point I was man-handled from the store and told that I was banned!

I asked the security guard if he was licensed by the SIA (Security Industry Association) as it is an offence to employ or to be employed as a security guard if you are not licensed. He ignored my question. I asked for the managers name but he told me it was on my receipt, it isn't. I asked him his name but he smirked and said "It's Fred Bloggs".

I wrote a letter of complaint to the store although they wouldn't give me his name in order to report him to the SIA (Security Industry Association) saying that the information about staff names was Data Protected. They make their staff wear name badges but the security guard wasn't wearing his at the time. So... staff names are Data protected, but the store makes them wear name badges!!

The result of my complaint was that I was informed I was welcome to return and enter the store and that the security staff had been made aware of this (No apology!)

A couple of weeks ago as I was walking away from the store, I saw the same security guard walking toward me, probably on his way to work, he wasn't yet on Tesco property otherwise I'm sure he wouldn't have shouted the obscenity he did at me.

So, I'm going back today but have been logging the dates of the so-called "Random" service checks.

Any similar experiences or advice on how to proceed?

Thanks in advance!