Refund advice please

gforce1 · 3 January 2015 at 7:09PM

Any advice appreciated.
My mum bought me a babyliss curl secret for 100euros when she was on holiday in spain.
Its not broken, its just completely rubbish.
I don't think its designed for very long hair, it just gets blocked and tangled.
I do have the receipt, but flying back to Spain is not realistic until February
I am sure that would be out of the time for a refund. Can I go to the manufacturer for money back on this?

lovinituk · 3 January 2015 at 7:12PM

You're not entitled to a refund just because you don't like it. That would be relying on the good will of the shop that sold it. The manufacturer won't help you - the contract is with the seller.

Country_Cousin · 3 January 2015 at 7:22PM

It does state everywhere that sells this (at least in the UK) that it is not suitable for very long hair. I have medium length hair and I love mine. But as above you cannot get a refund just because you do not get along with it. I am assuming it is a genuine Babyliss and not a fake -because there are a lot of them around...

lincroft1710 · 3 January 2015 at 7:26PM

The contract was between your mother and the Spanish retailer. So Spanish consumer law applies. But I don't know if that gives the consumer right of refund because they don't like the product.

gforce1 · 3 January 2015 at 7:40PM

Thanks guys, thought id check for sure.

Poppie68 · 3 January 2015 at 7:54PM

If it is genuine... you will most probably be able to sell it on without losing too much.

hollydays · 3 January 2015 at 9:55PM

When I was in the canaries a few years ago we were warned NOT to buy electrical goods from the various electrical stores on the main avenue who were all selling fakes.