Returning my Laptop to PC World - what are my rights?

Conor_3

You can only ask for a replacement or refund if the item is a couple of months old. Above that and you have to allow them the option to repair it. If it's repaired and subsequently fails a couple more times then you can ask for a replacement.

TheFlyingGerbil

Please don't go in there stating your 'consumer rights'. If any customer comes to me like that it is practically a guarantee they don't know what they are talking about and really puts my back up and annoyed worker isn't a helpful worker. The Law clearly states that a repair after a month is a perfectly legal so your best bet is to say you need help and explain you are going away shortly and need it with you and they may feel sorry for you if you're polite and sad looking!

Joe

Art_2

TheFlyingGerbil wrote: »

Please don't go in there stating your 'consumer rights'. If any customer comes to me like that it is practically a guarantee they don't know what they are talking about and really puts my back up and annoyed worker isn't a helpful worker. The Law clearly states that a repair after a month is a perfectly legal so your best bet is to say you need help and explain you are going away shortly and need it with you and they may feel sorry for you if you're polite and sad looking!

Joe

Nowhere in any law will you find that a repair is legal after a month. It depends on the circumstances.

Under the Sale of Goods Act you can take a product back to a supplier up to 6 years from purchase if it fails. If a supplier refuses to deal with a complaint because the product is outside the 12 month guarantee you can go to the Small Claims Court - and you will win.

Regards,
Art.

Millionaire

Art wrote: »

Nowhere in any law will you find that a repair is legal after a month. It depends on the circumstances.

Under the Sale of Goods Act you can take a product back to a supplier up to 6 years from purchase if it fails. If a supplier refuses to deal with a complaint because the product is outside the 12 month guarantee you can go to the Small Claims Court - and you will win.

Regards,
Art.

The problem is they are not refusing to deal with it, they just need to send it off for repair.

While the Op wants it done before he goes on holiday or given a brand new one.

Just wondering, cant Apple post you a new harddirve and you fit it yourself and you return the faulty one to them?

darich

albertross wrote: »

You could always leave them with the HD, and buy a cheap one to last for your trip, then use it as a backup drive on your return

Terrible advice i think.
The machine is within warranty (OP says it has a week to go) and you advise him to open it up and remove a piece of hardware?
What do you think would happen to the warranty then?
No matter how old it is they'll simply say that it was opened and tampered with, by an unqualified person.

Millionaire - not quite sure of your logic and thinking that this justifies an extended warranty. This is within warranty and will almost certainly be repaired but it's the timescale that's the problem. I'm not sure how an extended warranty would ensure the repair is carried out any faster.
You even said your self "they are not refusing to deal with it, they just need to send it off for repair"
I still feel that extended warranties are nothing but a rip off and a gamble on the odds of a fault developing within a specified timescale. But I'd be interested to know how you think extending the warranty would accelerate things in this case??

The best approach, as someone has already suggested, may be to go in there and pleading for an instant repair or if you're really lucky a replacement.

Millionaire

darich wrote: »

Millionaire - not quite sure of your logic and thinking that this justifies an extended warranty. This is within warranty and will almost certainly be repaired but it's the timescale that's the problem. I'm not sure how an extended warranty would ensure the repair is carried out any faster.
You even said your self "they are not refusing to deal with it, they just need to send it off for repair"
I still feel that extended warranties are nothing but a rip off and a gamble on the odds of a fault developing within a specified timescale. But I'd be interested to know how you think extending the warranty would accelerate things in this case??

Maybe I should have clarified more on the type of extended warranty.

The warranty I was reffering to has at home repair, next day as part of the extension. Alot of pc extension warranties have better repair offerings than the standard warranty.

In this case it would be repaired more quickly than sending a Pc off to manufacturer to repair and waitng for its return which in somecases can take weeks which is exaclty the problem the OP has got.

Mine was repaired next day from phone call at my house. No need to take anything anywhere.

I agree there are many rip-off extension warranties and i would not touch most of them but the one ive got and used many a time over the years, the Dell At home 3 year has been nothing but excellent and in my view value for money at £90 for 3 years at home service.

Millionaire

darich wrote: »

Terrible advice i think.
The machine is within warranty (OP says it has a week to go) and you advise him to open it up and remove a piece of hardware?
What do you think would happen to the warranty then?
No matter how old it is they'll simply say that it was opened and tampered with, by an unqualified person.

It isnt uncommon to remove certain hardware from a computer without voiding the warranty. In some cases including the harddrive.

darich

Millionaire wrote: »

It isnt uncommon to remove certain hardware from a computer without voiding the warranty. In some cases including the harddrive.

Fair point on the extended warranty including at home service - that does make a difference.

AS far as removing hardware is concerned, I've only ever once had a pc where i was allowed to open it and alter/change/remove/add components. In every other case there are labels on the case screws stating "void if removed".
I've seen the same labels on numerous other appliances.
I also believe that many instruction manuals stae that repairs should be carried out by appropriately qualified people and that there are no "user maintainable" parts inside. I think if that's the case then opening the appliance is wrong and would invalidate any warranty, regardless of age.

The pc i have at the moment, I'm allowed to open and "play with" however i do believe that that is the exception rather than the rule.

albertross_2

darich wrote: »

Terrible advice i think.
The machine is within warranty (OP says it has a week to go) and you advise him to open it up and remove a piece of hardware?
What do you think would happen to the warranty then?
No matter how old it is they'll simply say that it was opened and tampered with, by an unqualified person.

Thanks!:rolleyes:

I was talking about arranging with PC World/Apple to do that..
If the HD is dead, then the whole laptop doesn't need to go off for repair, does it? A lot of manufacturers would get the owner to swap the HD in these circumstances, but they are a bit harder to get at on Apples, than PC's

Conor_3

Art wrote: »

Nowhere in any law will you find that a repair is legal after a month. It depends on the circumstances.

Under the Sale of Goods Act

It's in the same sale of goods act you're so fond of. A retailer is entitled to repair the product. There's only an automatic right to refund within a short time of the sale.