Arghh, yet another incomplete address

Grimbal

Had a couple of these before Christmas, and another one has popped up now.

Had a query from a buyer who it turns out has failed to provide a complete address. They've given the address to their apartment block. yet failed to give their apartment number. The item has, surprisingly, been returned to me.

So, do I resend the item at my own cost ? Do I ask the buyer to pay again for postage (Canada) ?

glentoran99

have one of these myself, problem is if you then send to another address you lose your seller protection

theonlywayisup

Report them here. http://contact.ebay.co.uk/ws/eBayISAPI.dll?ContactUs&wftype=2005&rcode=IV%25P10054&subject=False%20or%20missing%20contact%20information&bcrumb=%20Home%20%3E%20Help%20%3EMembership%20%26%20account%3ERules%20%26%20policies%3EFalse%20or%20missing%20contact%20information&instruction=&expirationDate=

Wait 48 hours and reply to say the address hasn't been updated. They should be naru'd, block them immediately.

Grimbal

I've reported them for the incomplete address.

I would have liked to be upfront & honest with them & ask them if they'd like to pay again for the postage as it was their omission that lead to the item being returned to me. I think though this may open a can of worms

I'm such a soft touch though, as I feel bad they aren't going to get their item. They had all the address correct all bar the apartment number

campdave

Grimbal wrote: »

I've reported them for the incomplete address. I'm such a soft touch though, as I feel bad they aren't going to get their item. They had all the address correct all bar the apartment number

Tough **** for them.

Grimbal

campdave wrote: »

Tough **** for them.

Oh yup, I do agree, but there's still a bit of me that wished that I could say to them that as I have the item back, I could resend if they paid postage. I suspect a chargeback for the p&p would follow if I did send, so best not to get into a potential mess I guess

usefulmale

Grimbal wrote: »

I've reported them for the incomplete address.

I would have liked to be upfront & honest with them & ask them if they'd like to pay again for the postage as it was their omission that lead to the item being returned to me. I think though this may open a can of worms

I'm such a soft touch though, as I feel bad they aren't going to get their item. They had all the address correct all bar the apartment number

If people order stuff to be delivered and cannot to make sure the address supplied is correct, tough shitt, I say.