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Advice needed on dealing with Help-Link
Had a boiler installed by this company in the summer; and still regretting it.
What the salesman told us we would receive: A replacement boiler which would save us money, because it will be more efficient. We would have better water pressure throughout the house, (the water pressure upstairs was a little weak with the gravity fed system we had), we would be able to run both showers at the same time and any pipes that needed to be replaced would be.
What we received: A comb-boiler which costs us money because of the amount of water being wasted before the hot water comes through) and hot water which is at a fraction of the pressure of the cold. We are unable to run both showers at the same time, more to the point of a hot tap there is no hot water anywhere further up the line. It takes 10 mins for hot water to reach the tap in the kitchen which is about 10ft from the boiler (I can get cold water from another room and boil a full kettle faster than the hot water comes through); and the 1800mm bath which used to take 15mins to run, now takes 40.
When I spoke with helplink I was told that the water pressure would be due to the pre-existing pipes (which is not there problem) and I would have to pay to get this resolved. Now I may not be a plumber; but my knowledge of physics and logic tells me that if it is the existing pipes and this is a better boiler then I should have, at the very least, the same water pressure as with the previous hot water system.
I far as I can tell we have has a system fitted that is 1. not it for purpose and 2. not what we were told we would receive. I appreciate that the second point is predominantly verbal from the salesman, but lets face it, if the salesman was to tell me that the new systems would cost me more in water usage, give me lower water pressure and that we could only use one hot tap at a time; he'd have out the door before he could finish his sentence ;-)
Is there anyone here who could advise me who else, other that help-link, I should contact with regards to this, i.e. government watchdog/ombudsman?
Any advice will be much appreciated.
What the salesman told us we would receive: A replacement boiler which would save us money, because it will be more efficient. We would have better water pressure throughout the house, (the water pressure upstairs was a little weak with the gravity fed system we had), we would be able to run both showers at the same time and any pipes that needed to be replaced would be.
What we received: A comb-boiler which costs us money because of the amount of water being wasted before the hot water comes through) and hot water which is at a fraction of the pressure of the cold. We are unable to run both showers at the same time, more to the point of a hot tap there is no hot water anywhere further up the line. It takes 10 mins for hot water to reach the tap in the kitchen which is about 10ft from the boiler (I can get cold water from another room and boil a full kettle faster than the hot water comes through); and the 1800mm bath which used to take 15mins to run, now takes 40.
When I spoke with helplink I was told that the water pressure would be due to the pre-existing pipes (which is not there problem) and I would have to pay to get this resolved. Now I may not be a plumber; but my knowledge of physics and logic tells me that if it is the existing pipes and this is a better boiler then I should have, at the very least, the same water pressure as with the previous hot water system.
I far as I can tell we have has a system fitted that is 1. not it for purpose and 2. not what we were told we would receive. I appreciate that the second point is predominantly verbal from the salesman, but lets face it, if the salesman was to tell me that the new systems would cost me more in water usage, give me lower water pressure and that we could only use one hot tap at a time; he'd have out the door before he could finish his sentence ;-)
Is there anyone here who could advise me who else, other that help-link, I should contact with regards to this, i.e. government watchdog/ombudsman?
Any advice will be much appreciated.
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Comments
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I know from one bitter experience that Help Link sales staff know nothing about specifying the correct solution for an installation. Thankfully what they specified in my case was so wrong before they even started the job I could tell them where to go and I then found someone who did know what they were doing.
Your only recourse is a formal complaint with potentially moving to an independent survey and a court claim.0 -
I wonder what make/model of boiler they installed/favour..?
When talking about efficiency, the efficient bit is the combustion process.Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..0 -
we no wat u going thow as we got same here pressure going off 2-3 days we spoke to some 1 who said they ring us bk but sent some 1 out not told us they was sending any 1 out now saying we gotta pay0
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It is highly unlikely you would ever run two showers from a combi. You would need either a high head gravity system or more likely, an unvented cylinder.Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..0
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