Complaining to the BPA

timms95

Armtrac failed to respond to my appeal for 6 months and actually ignored it. They have sent me a letter claiming that it is the second letter (it is not) and that I did not appeal (I did.)

They did not provide me with a POPLA code at any point.

What is the best way to complain to the BPA to sound as official as possible and get things sorted without shooting myself in the foot?

Not sure what to put in the email to them.

Thanks!

Fruitcake

timms95 wrote: »

Armtrac failed to respond to my appeal for 6 months and actually ignored it. They have sent me a letter claiming that it is the second letter (it is not) and that I did not appeal (I did.)

They did not provide me with a POPLA code at any point.

What is the best way to complain to the BPA to sound as official as possible and get things sorted without shooting myself in the foot?

Not sure what to put in the email to them.

Thanks!

Just put in the email what you have said above. Armtrac failed to respond to your appeal and failed to provide a PoPLA code which is a breach of the BPA CoP.


Have a search for others in similar situations that you can refer to that will show Armtrac have a history of this sharp practice.

Marktheshark

Write to Amtrac and inform them they failed to respond to a appeal notice and failed to provide access to an independent appeal.
Therefore the Registered keeper now has no liability under POFA 2012.
If they would like to challenge the POFA requirements in court you will see them there on any day that suits them along with your expenses sheet.

The_Deep

I am not sure that the BPA actually read letters of complaint. The last one I sent to them complained of misrepresentation of authority, and they wrote back saying they could not intervene in disputes.

Redx

read post #7 here https://forums.moneysavingexpert.com/discussion/5144961

copy and paste into word or notepad , adapt it to reflect your own "story", then send to s clark at the BPA

timms95

Hi Redx, I got this far: https://forums.moneysavingexpert.com/discussion/5042425

But now I can't see where to look for the template

timms95

Found it haha Thank you very much

Coupon-mad

This is who you are dealing with:

http://parking-prankster.blogspot.co.uk/2014/11/mick-cooke-of-armtrac-threatens-to.html

and oh look:

http://parking-prankster.blogspot.co.uk/2014/12/armtrac-security-services-use-dodgy.html

HTH