F1rst Parking LLP again

garricw

Hi all, please may I get some help off you guys on this matter?

I received the windscreen parking ticket on 29/10/1014 and the NTK in early december. I put the appeal letter through the post (as they only accept posted appeals from NTK) on 22nd december and they have definitely received the appeal letter before the deadline cos I remembered I had till January. However, they have not yet responded to my appeal and now I have received the debt recovery letter.

Should I pursuit for the outcome of the appeal by writing to them again? or simply complain to BPA? Thanks guys

Redx

they have 14 days to acknowledge the appeal and 35 days to respond to it

I would always advocate ignoring DRP completely, in this case I would advocate patience too

Fruitcake

Complain to the BPA about receiving debt collectors letters after submitting a timely appeal. Did you get a free certificate of posting when you sent the appeal?

garricw

Fruitcake wrote: »

Complain to the BPA about receiving debt collectors letters after submitting a timely appeal. Did you get a free certificate of posting when you sent the appeal?

Sorry for the late reply, I have been pretty busy these few days. No I didn't, I had to post the appeal letter and only got the receipt. I paid by card so it also shows up on my online banking statement

bod1467

Is the receipt simply the card receipt? Or does it also show the address/post code of where the appeal was sent?

garricw

bod1467 wrote: »

Is the receipt simply the card receipt? Or does it also show the address/post code of where the appeal was sent?

It's just a card receipt unfortunately. It required only appeal by post but not through their website so it had to be done that way....

Coupon-mad

Yes but you could have got free proof of posting with the postcode on it - a receipt from the PO counter especially for proof. Even so, complain tot the BPA like all the other people posting about the same issue. If you have appealed then they have to stop 'work' which means no letters from debt collectors while they consider the appeal.

4consumerrights

@garricw - as a former customer of PTAS where we successfully challenged a number of tickets for you at POPLA, I would be happy to take on your case pro-bono either via the new company I am involved in (but which I cannot mention on here ) or via the BMPA including writing to Steve Clark.

garricw

Thanks guys, the BPA have just replied and this is the outcome. If they do that again I shall complain again. However shall I post recorded mail next time? or just first class again? since I'm pretty sure if it's not recorded they'll just say they hadn't received the appeal again like this time. But afterall they did cancel it so thank you all



PCN Issue Date: 29.10.14

Dear Mr. xxxx,

Thank you for your patience whilst we have been investigating your complaint.

Regarding the no response to appeal. it would appear from the information provided that the appeal was not in fact received and as it was not sent recorded mail, it is not possible for me to determine whether it was or was not received and cannot advise there to be a breach of our code on this point. You also raised the matter of the early sending of the debt recovery letter. This was in fact sent after 24 days and not the required 28 days.

As per our investigation procedure to request further information and The operator has been required to deal with any issues raised during our investigation, and to provide satisfactory evidence of this having been done.

We have been in contact with the operator and they have confirmed the following;-

As per the terms and conditions on the signage (as per above) a parking charge notice was issued.

As First Parking did not receive an appeal; the keeper details were requested on the 02/12/2014 (34 days after issue). The NTK letter was printed and sent on the 04/12/2014 and unfortunately the case was sent to DRP on the 28/12/2014; only 24 days after the NTK was issued. Upon further investigation we found this was due to an coding/ IT error; in lieu of this error the PCN was cancelled and DRP have also cancelled their proceedings.

Please accept our apologies regarding this unfortunate IT issue; we can confirm that PCN: xxx has now been cancelled and there are no monies due/outstanding.

Please find attached our cancellation letter.

I hope that you appreciate that we are primarily a member services organisation, not a regulatory body and as such have no legal authority to control the activities of our members. We can however, assist in the rectification of a breach of a point in the BPA Code of Practice.

We shall now conclude our investigation. Thank you for bringing this matter to our attention and endeavouring to assist us in our efforts to drive up standards in the parking industry.

Yours sincerely,

AOS Investigations Team

garricw

4consumerrights wrote: »

@garricw - as a former customer of PTAS where we successfully challenged a number of tickets for you at POPLA, I would be happy to take on your case pro-bono either via the new company I am involved in (but which I cannot mention on here ) or via the BMPA including writing to Steve Clark.

Thanks for the offer but this fortunately the issue is resolved now.

stampy18

Hello,

I have received various tickets whilst parking on the university of Bath campus, managed by F1RST parking. I stupidly repeated to park in the same place despite receiving tickets. However the area in which i parked has no signage informing you that you cannot park there, there is merely a white print on the tarmac saying 'drop off'. The company have now sent many threatening letters to my house requesting money for the tickets. I wrote to the company informing them that the area was unclearly signposted (stupidly not referring to the driver as 3rd person) and they are yet to reply, but instead i have received an email from the head of security who has been contacted by the company saying i need to pay, however he is threatening a disciplinary panel at the university which i am more than happy to attend and argue my point. My main concern is how to deal with F1RST parking. There can be no doubt that the area in which i was parking is not signposted with parking restrictions, however I am unsure as to what to do next.

Thanks in advance for any advice.