MSE News: Retail ombudsman service launches today

keyser666

So if it is not for profit I dont get the point of it then?

shaun_from_Africa

If all of the money given by the retailers gets paid out for TRO employee wages and other running costs, they wouldn't be making a profit as such but I'm sure that they would still be on a nice little earner.

hollydays

MSE_Paloma wrote: »

We’ve updated the news story after putting some of the questions raised in this story to TRO.

The telephone number has been changed to an 03 number, and we’ve also indicated that the funds paid by members are used to run the scheme, which is not-for-profit.

We’ve asked about TRO’s code of conduct and been advised that it will be available on its website, but that at present the download has been taken down while it is updated.

As for the list of retailers already signed up - TRO has declined to confirm any members. Obviously we asked prior to publication of the first version of the story and we've repeated the question since to no avail.

What do you mean by " we've also indicated that the funds paid by members are used to run the scheme, which is not for profit"
Is this your quote or theirs .

So they have listed retailers on their site and now are refusing to confirm they have signed up, despite previously saying they have?
So we can deduce from that , that none of these retailers are actually backing the scheme.
What happened to transparency? Or integrity?
And who's paying the expert staff who have been " trained" ?
All 37 of them apparently.

Thank you.

cookie365

shaun_from_Africa wrote: »

If all of the money given by the retailers gets paid out for TRO employee wages and other running costs, they wouldn't be making a profit as such but I'm sure that they would still be on a nice little earner.

And if the employees with the biggest salaries happen to be the people who own the company ....

shaun_from_Africa

cookie365 wrote: »

And if the employees with the biggest salaries happen to be the people who own the company ....

There was no need for the second word in your post cookie.

cookie365

shaun_from_Africa wrote: »

There was no need for the second word in your post cookie.

Who'd have thought it?

hollydays

From dean dunhams Twitter page.

You can't instantly see it, but I notice that there are two responses which you don't see unless you go into the replies
I can't cut and paste it for some reason but it says " mediatorjo @MediatorJo @LewishamTS have you checked their credentials?MIght want to before promoting?@SamParkMediato

Sam Park @SamParkMediato
@LewishamTS @MediatorJo concerned about details being tweeted without checking the background.Please DM me

https://mobile.twitter.com/deandunham


I don't do Twitter so not sure what this means

hollydays

Also these comments
https://mobile.twitter.com/samparkmediatio

timbstoke

Hmmm.......

http://www.theretailombudsman.org.uk/documents/TRO-Press-Release-18-12-14.pdf

Ombudsman_Press_Release wrote:

If the consumer doesn’t win can they go to court afterwards?
If the consumer agrees to be bound by the decision of the caseworker, they cannot then go to court at a later date

https://www.theretailombudsman.org.uk/dashboard/create-claim.php

Ombudsman_Claim_Process wrote:

Please read and sign this declaration:
I’d like The Retail Ombudsman (“TRO”) to look into my complaint.
I understand and acknowledge that TRO will need to use personal details about me (including sensitive or personal information) and that TRO may need to share some of this with the retailer that my complaint is about.
I understand and acknowledge that TRO publishes the ombudsman’s final decisions, although most complaints are resolved by TRO caseworker before they reach the ombudsman
I agree to provide true, accurate and full information about my complaint
I agree to be bound by the decision reached by the ombudsman

timbstoke

MSE_Paloma wrote: »

We’ve asked about TRO’s code of conduct and been advised that it will be available on its website, but that at present the download has been taken down while it is updated.

Translation: We're keeping an eye on the forums for a few days, and we'll try to write a CoC that patches over the obvious holes people have picked in our business model