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Praise for Smeg
FOREVER21
Posts: 1,729 Forumite
New electric oven purchased July 2014.
Dear Wife wanted to give it a proper clean which involved removing door, the handbook was quite vague about the method to do this.
Removed door ok but could not get it back on! after a few attempts telephoned Smeg to be told a engineer would come out but it might not be covered by warranty, " user error" was quoted.
Now the praise, engineer called to arrange time ,the following day, arrived on time, fixed door no charge.
That's what I call customer service.😀
Dear Wife wanted to give it a proper clean which involved removing door, the handbook was quite vague about the method to do this.
Removed door ok but could not get it back on! after a few attempts telephoned Smeg to be told a engineer would come out but it might not be covered by warranty, " user error" was quoted.
Now the praise, engineer called to arrange time ,the following day, arrived on time, fixed door no charge.
That's what I call customer service.😀
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Comments
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Lovely!!
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Smeeeeeeeggggg heeeeaaaaheeeeaaaaddddd...
That is all0 -
If there is one company that is in desperate need of changing it's name, then SMEG is it....."You were only supposed to blow the bl**dy doors off!!"0
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And presumably, for such good service, and having saved you money, you gave the man a tip? Surely ?0
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pulliptears wrote: »Gimboid
Just ignore it. Its a new account obviously created with the sole purpose of stalking me.
Obviously I wound them up because they couldn't spell or something. Pathetic, really.0 -
Just ignore it. Its a new account obviously created with the sole purpose of stalking me.
Obviously I wound them up because they couldn't spell or something. Pathetic, really.
Ignore? And miss the chance to quote more RD?
Now kindly cluck off before I extract your giblets and shove a large, seasoned onion between the lips you never kiss with 0 -
pulliptears wrote: »Ignore? And miss the chance to quote more RD?
Now kindly cluck off before I extract your giblets and shove a large, seasoned onion between the lips you never kiss with
I wasn't talking about you, I was talking about "flower petals"...0 -
maninthestreet wrote: »If there is one company that is in desperate need of changing it's name, then SMEG is it.....
Red Dawrf has a lot to answer for.
They have been called that since 1948. It stands for Smalterie Metallurgiche Emiliane Guastalla ("Emilian metallurgical enamel works of Guastalla").0
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