Cancelling holiday one day later

richjo100

Hi All

My wife and I booked a holiday with first choice today. It is for June next year. After we got home we checked and we have a clash (:mad:) We spoke to them straight away (about 2 hour after making the deposit payment by credit card)

We wanted to move the holiday by a couple of days. FirstChoice said that we could transfer the deal to another hotel and pay £50 for this new hotel. (not a problem) but then they would charge us £200 to move the holiday.

My understanding is that we can cancel these things within 7 days. If we can do this then I can cancel the holiday and rebook the new one rather than just transfer it. I thought al lthings that were bought (physical like toys) or holiday always had a grace period to cancel/return.

Is my understanding correct? Or do I have to pay the £200 if I want it transferred?

Thanks

Alan_Bowen

There is no free cancellation period for travel, it is specifically excluded from the Distance Selling Regs and Consumer Protection Regs. Once you have booked, as a general rule deposits are lost unless you can move the dates with agreement of the operator. A warning to everyone to make sure you can travel before booking, not afterwards

callum9999

richjo100 wrote: »

Hi All

My wife and I booked a holiday with first choice today. It is for June next year. After we got home we checked and we have a clash (:mad:) We spoke to them straight away (about 2 hour after making the deposit payment by credit card)

We wanted to move the holiday by a couple of days. FirstChoice said that we could transfer the deal to another hotel and pay £50 for this new hotel. (not a problem) but then they would charge us £200 to move the holiday.

My understanding is that we can cancel these things within 7 days. If we can do this then I can cancel the holiday and rebook the new one rather than just transfer it. I thought al lthings that were bought (physical like toys) or holiday always had a grace period to cancel/return.

Is my understanding correct? Or do I have to pay the £200 if I want it transferred?

Thanks

Your understanding is incorrect. Certain services - like insurance - have a cooling off period, as do items ordered online/by phone, but holidays and toys do not.

You'll be at the mercy of whatever their cancellation policy is. Given how quickly you notified them I'd personally keep at them for a discount on the charge as a goodwill gesture, but they're legally entitled to charge you that (assuming it's in your paperwork somewhere) so be prepared to do so.

Archergirl

Is it not possible to change the other thing you have booked?