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Scottish Power -- Contact Us.
Hoof_Hearted
Posts: 2,362 Forumite
in Energy
Just a general observation about SP. Whenever I have talked to somebody, they are generally pretty helpful. I called today and had a ringback in about 10 mins., so things have improved.
The website has a lot of glitches which need sorting out. Booking a callback online is not easy and you can't change your DD without a meter reading. Give a meter reading and then find you can't change it anyway.
The bad is the outsourcing of the email and messaging contacts to India* (I presume). They never answer the question posed, everything takes 30 days to do and they are generally useless. If SP took this back in house, with properly trained people, I think the number of ongoing complaints would drop.
*guessing this from names of respondents.
The website has a lot of glitches which need sorting out. Booking a callback online is not easy and you can't change your DD without a meter reading. Give a meter reading and then find you can't change it anyway.
The bad is the outsourcing of the email and messaging contacts to India* (I presume). They never answer the question posed, everything takes 30 days to do and they are generally useless. If SP took this back in house, with properly trained people, I think the number of ongoing complaints would drop.
*guessing this from names of respondents.
Je suis sabot...
0
Comments
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Hoof_Hearted wrote: »Just a general observation about SP. Whenever I have talked to somebody, they are generally pretty helpful. I called today and had a ringback in about 10 mins., so things have improved.
The website has a lot of glitches which need sorting out. Booking a callback online is not easy and you can't change your DD without a meter reading. Give a meter reading and then find you can't change it anyway.
The bad is the outsourcing of the email and messaging contacts to India* (I presume). They never answer the question posed, everything takes 30 days to do and they are generally useless. If SP took this back in house, with properly trained people, I think the number of ongoing complaints would drop.
*guessing this from names of respondents.
It all depends on implementation.
Whenever I call HSBC, the (presumably) Indian people I speak to are far more helpful than the goons they have in branch these days.0
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